fixed
I emailed New Yorker on May 16 about this issue. Somehow it is working fine now. Here is their reply, if it can help others:
For Current Print Subscribers
Q: I have a print subscription. Does it include access to the iPad edition of The New Yorker?
A: Yes, access to the iPad edition is included as part of your current print subscription for subscribers in the U.S. and Canada at this time. You can download The New Yorker app from iTunes at:
The New Yorker Magazine for iPad on the iTunes App Store
Q: I am a current print subscriber and would like to get access to The New Yorker on my iPad.
A: Download The New Yorker app from the Apple App Store.
1. Tap the red button at the top of the app under the words "Current Magazine Subscribers".
2. Follow step 1 by entering EITHER the name and address on your magazine mailing label OR the account number and zip/postal code of your print subscription. Please do not enter both.
3. Scroll back to the top of the page and complete step 2.
* If you have already registered on newyorker.com, you can use that login (email and password) by tapping "yes".
* If you do not have a login, you can create one by tapping "no" and filling in the fields for email address, password, and display name.
4. Tap the "submit" button when both steps 1 and 2 are completed.
5. A confirmation page will appear with instructions to return to the main page of the app and tap "sign in" on the upper left corner of the page.
6. Enter your login (email and password).
7. Your issues will be available for download.
Q: I entered my subscription information, but nothing is happening.
A: Be sure that you completed both steps 1 and 2 and tapped the "submit" button.
Q: I tried to create my account, but I received an error message that said "this email address is already registered" or "this login is already registered".
A: Please try signing into the app where it says "sign in" on the upper left corner of the main screen. It is possible that the submit button was tapped more than once and your account was created.
Q: I cannot log in with my existing newyorker.com login.
A: Your log-in information for newyorker.com may not be the same as that for the Web based digital edition and archive, the Cartoon Caption Contest, or our customer-care site. If your login information is not working for The New Yorker app on your iPad, please create a new username and password for the iPad edition, which can also be used on newyorker.com. The username and password does not need to be different on all of these systems, but for security reasons the information on each system is not shared. We apologize for any confusion and are working to streamline the process.
Q: I have a username and password from newyorker.com, but I don't remember my password. Can I reset my password?
A: You can reset your password on newyorker.com by tapping the link on the sign up page within the app, or by visiting
https://secure.newyorker.com/user/forgot_password
Q: Is iPad edition access included for international subscribers of the print edition?
A: We're sorry, but this access is only available to subscribers in the United States and Canada at this time. We are working to add our international subscribers as quickly as possible.
Q: I am a print subscriber in Canada and I cannot verify my print subscription.
A: Be sure not to include spaces when typing in your postal code. This problem may have existed when the app launched. Please try again if you experienced a problem.
