Anybody did an exchange at Best Buy? Nervous...

Discussion in 'iPad General Discussions' started by XciteMe, Jul 8, 2010.

  1. XciteMe

    XciteMe iPF Novice

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    I bought mine at Best Buy 2 days ago... The backlight leak on the right-hand (and left) sides are a pain in the *** to me. Not acceptable, I realize most units will have SOME light leakage, but this is more on the "real bad" spectrum. Plus there's a red dead pixel.

    So anyways I'm nervous and apprehensive about going there for an exchange - all I want is another 64GB iPad, same model - but from my past experiences BB has been not so kind with returns/exchanges.

    If you dealt with a replacement unit @ BB, how did it go?

    Thanks, I'd appreciate the input.
     
  2. iPadCharlie

    iPadCharlie iPad Super Guru

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    You should have absolutely no reason to be nervous or aprehensive about going back to a store with a defective product. They need to make it good and exchange your iPad with no questions asked. My advice would be to go in and ask for the store manager right off the bat. You don't want to deal with some "associate" who may not be empowered to make the exchange and will most likely have to get it approved by the manager anyway so you might as well bypass that step.

    Be assertive. Show some backbone. You have rights as a consumer. Don't let the big box store walk all over you!
     
  3. danbee46

    danbee46 iPF Novice

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    I have returned items to Best Buy with no problems. I simply went to the customer service desk.
     
  4. Bremen

    Bremen iPad Addict

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    BB has always been good to me regarding exchanges. Sounds like your complaint is legit, you should have no problem. Start out friendly and nice, only turn into a monster if you have to!

    Let us know how it turns out....
     
  5. tianyaguke

    tianyaguke iPF Noob

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    be careful when you buy thing

    you should pay more attention when you buy something.
     
  6. RobotRock

    RobotRock iPF Novice

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    Pay attention to a dead pixel and faulty backlighting when the thing is sealed and in the box? ye, good one.
     
  7. figmo10

    figmo10 iPad Junkie

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    I'll pay attention to the cheap counterfeit illegal Gucci knockoffs that you advertise in your sig, OK?

    Edit: Good move pulling that link!
     
    Last edited: Jul 8, 2010
  8. rsmart22

    rsmart22 iPF Novice

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    You have a good reason for return and in my experience with BB if there was a problem with something they sold they were more than happy to return/exchange.
     
  9. gentlefury

    gentlefury iPad Guru

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    Hey thanks for pointing that out ;)

    Removed, and warned...
     
  10. figmo10

    figmo10 iPad Junkie

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    Anytime!
     
  11. ventus

    ventus iPF Novice

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    There is no need to be nervous. You'll mostly like walk out with a brand spankin new iPad.
     
  12. mslammers

    mslammers iPad Fan

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    I guess

    I would not go to a store that made me nervous about return of a defective product. I have not had your experience with BB though.

    Smile, go to customer service and don't take no for an answer.
     
  13. iPadCharlie

    iPadCharlie iPad Super Guru

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    You might also want to take a friend with you when you go. Remember, stores stay in business because of their customers, not in spite of them! Can you say Circuit City???
     
  14. Bremen

    Bremen iPad Addict

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    Circuit City lost my business years ago.... When I saw they went out of business I was not surprised at all. BB is not perfect, but they are IMHO better than they used to be..... And I buy from them often....
     
  15. Sonny Burnett

    Sonny Burnett iPad Junkie

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    Just go and return it and if they get confrontational ask for the manager and be firm in your position.
     

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