Another free iPad replacement

Discussion in 'iPad 2 Forum' started by Tarkio, May 28, 2011.

  1. Tarkio

    Tarkio
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    I only left the room for a minute or two, and I heard something hit the floor. The cat had pushed my iPad 2 off the counter and on to the hard tile floor. The case was unfortunately folded behind the iPad. My black 3G 64gb iPad screen was shattered.

    I made a quick appointment at the Apple Store where I've bought both of my iPads. First they said they would replace it for $400. I told them I would check a different Apple Store, they said let us check something. The guy went in the back room and returned with a brand new iPad 2 as a free exchange.

    He reminded me that this was a one-time courtesy as it's not Apple's fault if I drop the iPad.

    This is incredible customer service! Exchanging an abused $829 iPad on the spot is way above and beyond Apple's liability. Thank you Apple!

    PS - The cat is still among the living. :)
     
    #1 Tarkio, May 28, 2011
    Last edited: May 28, 2011
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    Brilliant news and I'm sure it will come as great news for other Members too that Apple often do offer this 'once only' exchange for an iPad that's been damaged - i.e. not warranty issue. We sometimes hear a lot of 'Apple bashing' going on in the media and sometimes even on iPad Forum - so thank you for letting us know that Apple really can be a great company!!

    Tim
     
  3. SweetPoison

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    This is wonderful! Just out of curiosity, how long have you had your iPad?
     
  4. sky2011

    sky2011
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    Guys, this only for Apple UK or all over the place?
     
  5. SweetPoison

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    everywhere ~ as far as I know.:)
     
  6. Tarkio

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    I've had it since launch day on March 11. Fortunately it had no backlight bleed issues, and the new one is perfect too. :)
     
  7. Tarkio

    Tarkio
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    I live in Boston MA, USA.
     
  8. cypress

    cypress
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    great story!
     
  9. Mario8267

    Mario8267
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    Wow! That is awesome :)

    Sent from my iPad using iPF
     
  10. Gunny008

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    Yeah, very good of them!
     

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