Amazon ebooks not downloading into Kindle library

Discussion in 'iPad Air Forum' started by DonMar, Jan 19, 2014.

  1. DonMar

    DonMar
    Expand Collapse
    iPF Noob

    Joined:
    Sep 5, 2013
    Messages:
    3
    Thanks Received:
    1
    Up until two days ago, I had no problem purchasing and downloading books straight from Amazon into my Kindle library on my iPadAir.

    However, I can no longer do this. The book icon shows up in my Kindle library, but after several minutes of the connection trying to be made, the 'whirling' indicator cuts out, and I get the message on the icon 'Tap to try again'.

    I've done nothing to change settings or anything else.

    Has anyone else had a problem downloading books recently?

    Donna
     
  2. Mickey330

    Mickey330
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Aug 30, 2010
    Messages:
    11,892
    Thanks Received:
    2,224
    I've had no trouble downloading books to my iPad Air via the Kindle app.

    So, may I suggest you first try to fully close the Kindle app, then restart or reset (or both) your iPad. To do (apologies if you know):

    Fully Close an App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons and cards in the multi-tasking viewer. Swipe up on all the cards until they are all gone.

    Then...
    Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, wait a bit, then hold down the power button again until the Apple logo appears.

    If that doesn't help, try this last step...

    Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears. Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

    If none of those helped, my only only solution/advice is to delete the Kindle app and then reinstall it from the AppStore hopefully, once you've re-registered, the issue will be fixed.

    So, there's some ideas See if they help. If not, holler back and we'll take another shot at it.

    Marilyn
     
  3. DonMar

    DonMar
    Expand Collapse
    iPF Noob

    Joined:
    Sep 5, 2013
    Messages:
    3
    Thanks Received:
    1
    Thank you, Marilyn. That first bit (turning off the app, and shutting down) did the trick. :)

    Donna
     
    #3 DonMar, Jan 19, 2014
    Last edited: Jan 19, 2014
  4. Mickey330

    Mickey330
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Aug 30, 2010
    Messages:
    11,892
    Thanks Received:
    2,224
    Yay! Glad to hear that things got sorted for you. And, thanks for coming back and telling us your problem got resolved. Always nice to hear back - especially the success stories. :)

    Marilyn
     
  5. s2mikey

    s2mikey
    Expand Collapse
    iPad Ninja

    Joined:
    Oct 12, 2011
    Messages:
    1,551
    Thanks Received:
    163
    Love it when a plan comes together. And, a device reset every so often appears to be good for the soul and the device! ;)
     

Share This Page



Search tags for this page

problem down loading ebook to ipad