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Altamail app help

Discussion in 'iPad 3 Forum' started by Kevin43, Oct 31, 2013.

  1. Kevin43
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    Hi
    I bought this app in the App Store for $4.99 I can not get the song to play when receiving email from someone do have the email sound on but will not play when receiving mail. Can you please help me with that? Thank you
  2. AlexisW
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    Did you turn it on in Notifications in iPad Settings?
  3. Kevin43
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    Hi AlexisW
    Would I look in Notification Center to see if I have it on or not ? Thank you
  4. AlexisW
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    Yes.

    Click on the iPad Settings icon.

    Click on Notification Center

    Click on Mail

    Click on the email account

    Make your selections.
  5. Kevin43
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    Hi AlexisW
    Sorry it took me so long to get back to you. I do have it on but still does not play sound when receiving new mail.
  6. AlexisW
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    AlexisW iPad Fan

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    Do you have it set in Settings->Sounds->New Mail?
  7. Kevin43
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    Hi AlexisW

    Attached Files:

  8. AlexisW
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    Is it working now?
  9. Kevin43
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    Hi AlexisW
    No it still does not play any sound when receiving new email
  10. AlexisW
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    Do you have anything set for New Mail?

    [​IMG]
  11. Kevin43
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    Hi AlexisW

    Attached Files:

  12. AlexisW
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    I have run out of ideas. Sorry.

    Does any sound play at all?
  13. Kevin43
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    Hi AlexisW
    When receiving new email no sound at all. Thank you for your help
  14. AlexisW
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    Well, let me know when you get it to work.

    Other than checking your volume, doing a hard restart, etc. you might check the reviews for the app to see if anyone else has the same problem.

    Good Luck!
  15. J. A.
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    In Settings - Sounds, the sounds there have no influence on email sounds from another app than the built in Mail app.
    Maybe you have to turn on sounds/notification in the app itself, somewhere in it's settings. I don't have AltaMail, so I can't tell you where you have to look. I just checked "Mailbox", another mail app, and I found something there in settings.
  16. Kevin43
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    Hi J.A.
    Thank you I will look in the settings in the app to see if I have the sound of new email on
  17. AlexisW
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    Check to see if you have push notifications in the app.
  18. Kevin43
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    I did not see push Notification. In the email category it have email sounds and that is on
  19. J. A.
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    Just to make sure: you opened the app and looked at Settings there, I hope.
    You did see something like this:


    image-117302056.jpg

    This is my Mailbox app.
  20. Kevin43
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    Hi
    This is what I see and have it set up to

    Attached Files:

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