Altamail app help

Discussion in 'iPad 3 Forum' started by Kevin43, Oct 31, 2013.

  1. Kevin43

    Kevin43 iPad Fan

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    Hi
    I bought this app in the App Store for $4.99 I can not get the song to play when receiving email from someone do have the email sound on but will not play when receiving mail. Can you please help me with that? Thank you
     
  2. AlexisW

    AlexisW iPad Fan

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    Did you turn it on in Notifications in iPad Settings?
     
  3. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
    Would I look in Notification Center to see if I have it on or not ? Thank you
     
  4. AlexisW

    AlexisW iPad Fan

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    Yes.

    Click on the iPad Settings icon.

    Click on Notification Center

    Click on Mail

    Click on the email account

    Make your selections.
     
  5. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
    Sorry it took me so long to get back to you. I do have it on but still does not play sound when receiving new mail.
     
  6. AlexisW

    AlexisW iPad Fan

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    Do you have it set in Settings->Sounds->New Mail?
     
  7. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
     

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  8. AlexisW

    AlexisW iPad Fan

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    Is it working now?
     
  9. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
    No it still does not play any sound when receiving new email
     
  10. AlexisW

    AlexisW iPad Fan

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    Do you have anything set for New Mail?

    [​IMG]
     
  11. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
     

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  12. AlexisW

    AlexisW iPad Fan

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    I have run out of ideas. Sorry.

    Does any sound play at all?
     
  13. Kevin43

    Kevin43 iPad Fan

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    Hi AlexisW
    When receiving new email no sound at all. Thank you for your help
     
  14. AlexisW

    AlexisW iPad Fan

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    Well, let me know when you get it to work.

    Other than checking your volume, doing a hard restart, etc. you might check the reviews for the app to see if anyone else has the same problem.

    Good Luck!
     
  15. J. A.

    J. A. iPad Legend

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    In Settings - Sounds, the sounds there have no influence on email sounds from another app than the built in Mail app.
    Maybe you have to turn on sounds/notification in the app itself, somewhere in it's settings. I don't have AltaMail, so I can't tell you where you have to look. I just checked "Mailbox", another mail app, and I found something there in settings.
     
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