I went to the Apple store in Quebec city today to check my iPhone 3GS. I had doubts about my battery and a dead pixel. Anyway, the dead pixel turned out to be a stuck pixel that got unstuck and the Genius ran an analysis on my iphone's battery and everything is looking great. He gave me some tips to help as some apps could be causing the fast drainage of my battery over 3G. Quick, fast, polite, and. Some good tips. For a short stop, it was worth it and as I was ready to leave the store, happy to know that the hardware is still good, I remembered that I wanted to by new ear buds since the one that came with my iPhone were destroy by a cat... As I was saying goodbye, I simply said to myself "oh, yeah, the ear buds...". Then the Genius guy asked me if I was going to buy a new pair like I had stock with my iPhone... I agreed and he replied "wait, i'll give you a pair for free...". That was really cool! That is real customer services... Ok, they're just ear buds, but they actually cost 40$ at Future shop (like Best Buy). That guy saved me 40$ without having to ask for it... I love Apple, not because I saved a few bucks, but because of they care for their customers... VicoPad addict!