I thought the comments were overblown about Fed Ex but now that I've had an experience with them, I can honestly say, Fed Ex is amazingly incompetent.
Ignore this post if you have been there done that...I got notification from Apple that the IPad case I ordered was shipped on 07/13/2010 from China and that I should get it by 07/19/2010 after 4:30 pm. Since I knew I wasn't going to be home Apple gave me a pre-sign form to put on my door instructing Fed Ex to leave it on my doorstep. I dutifully put the notice on my door before 8am yesterday 07/19. All day yesterday, I would go to the Fed Ex website to see if the case was delivered. Around 4:30 pm yesterday, I expected to see on the website that it was delivered. NOPE! The Fed Ex Website showed a new delivery date of 4:30 pm today, 07/20. All day today, I watched the website hoping I would see "delivered". When it got to be 4:30pm, the website showed it would be delivered @ 4:30pm today.
I went to dinner with a friend. Rather than doing other things with my friend, I begged off telling him that I wanted to get home and unwrap my new Ipad case. I got home , NO CARRYING CASE!!!!!
I got on the tracking website and it told me it would be delivered after 07/13/2010. ***!!!!
So I call Fed EX entered my tracking number and the automated voice told me it was still in delivery to 46825 (my zip code). The auto voice asked if I wanted to hear more options, 3 prompts down, it asked me if I wanted to talk to a representative.
Oliver gets on the phone. I told him that Apple and Fed Ex told me my package would be delivered today. He said it looks like this package is lost, do you want to put a trace on it? I asked Oliver would that get my package sooner? No he says, we'll be able to look through our system and see where it went lost. Then he remarked, you know we process millions of packages every day and one is bound to get lost.
Okay, is this an excuse? Is this supposed to make me feel confident in Fed Ex's ability to get my case to me? If this package is indeed lost, who would I call to make a claim? Fed Ex or Apple? Oliver told me I should get a call from them within 24 hours BUT if I don't hear from them call them back, provide the tracking number and now another number he called a trace number.
I went to Apple Store to see if I can reach someone there by phone or email and of course that information is not provided.
Anyone have any ideas?