If you are on the fence about which platform to buy
This is a discussion on If you are on the fence about which platform to buy within the Off-Topic forums, part of the Apple iPad Discussions category; FWIW Apple has ramped up enterprise sales and support to match any competitor IMHO. I won't go into personal stories, but I'd strongly suggest anyone ...
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FWIW Apple has ramped up enterprise sales and support to match any competitor IMHO. I won't go into personal stories, but I'd strongly suggest anyone considering new or upgraded equipment and support for their small or large business to take a look (or another look) at what Apple is offering today.
Apple - Business
Here's an interesting article on the subject with links to the various enterprise departments within Apple:
Apple Cares about Enterprise - The Appconomy
One of the challenges for some businesses is their own I.T. services/support department. They are often mired in the "that's how we've always done it" paradigm and reluctant to contemplate change. The ability to switch products and services as well as the learning curve has been streamlined and there are an enormous amount of resources and training options available now so the perceived roadblocks have been removed.
Also as mentioned one key consideration of course is support for products and applications; this is where Apple really excels. To that end I.T. also may have their own agenda...that of maintaining unreliable equipment and continually upgrading and patching applications as well as maintaining security. They also often pride themselves in being able to "fix" day-to-day problems users run into. The intuitive nature of Apple products and applications lends itself to users often being able to learn how to resolve issues on their own and the legendary high quality and security of Apple products and applications speak for themselves.
Buying or switching to Apple products reduces the need for a variety of support and may ultimately save business owners a great deal of money in the long run.
Hope that helps and thanks to Mountainbikermark and others for this valuable discussion!
Last edited by richsadams; 09-03-2011 at 02:15 PM.
Reason: Update link
09-03-2011 02:06 PM
Excellent discussions here, i would like to add that i love going to the apple store regularly and always try out all the devices, however this friday i went to a local best buy that opened recently, and i tried various tablets there, asus, samsung, motorola, htc, samsung 3d tablet with glasses, and i have to say the apple ipad2 was the best one, the smoothness of the apple was lacking in the other android machines. Saying that price matters, the sales girl told me when the hp tablet became available for £85, the management at best buy in enfield bought majority bulk of the stock, staff the rest and a few customers. infact on that week, the hp tablet beat apple in the sales numbers
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I agree! Great discussion!
I'd hope that this will stay strictly to "service after sale". When threads veer into which is smoother/better, etc things can go downhill quickly.
Originally Posted by Good karma
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I definitely agree. I appreciate the customer service of Apple, definitely.
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Mark has a point.
Originally Posted by Mountainbikermark
Very good post. Thanks so much for your observations. This also reminded me of a related issue.
Originally Posted by Mountainbikermark
I do not have a lot of Apple products. I had an iPod and iTunes before I decided to buy an iPad. I played around with an iPad in my local Apple store, so I had some feel for basic features. When I finally bought one, I had one of the Apple reps help me set it up, entering my email and iTunes accounts, so that I knew that I had some basic connectivity and setup before I left the store with the device. A small thing perhaps, but it made initial use a lot smoother than it might have otherwise been.
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Very good point. I doubt if the folks that sell tablets at [insert any other store name here] would be able to do the same.
Originally Posted by singlestick
Originally Posted by richsadams
Thanks for that link. I'd heard vague references to Apple's efforts at better enterprise/mission critical sales and support but not much in the way of hard information.
Fortunately, I'm not in the IT procurement department in my company but I have been curious about Apple's efforts to reach out pro-actively to those that are.
Not meant as a criticism and only basing the following on the article you cited, but if it's accurate I do see a couple of "holes" in Apple's efforts.
It's good to see that Apple stores are making an effort to respond to very small businesses interested in purchasing/supporting a few iPads (5 or fewer according to the article.) And I'm not surprised to see that customers interested in purchasing "hundreds" of devices have a place to go. But that does leave a huge gap for businesses between those two extremes.
Many businesses, including my own, expect and need more focused attention than a part-time sales person in an Apple store can provide but aren't in the category of purchasing "hundreds" of devices. This is a difficult task for any manufacturer, Apple included. The payoff for special attention to a customer who supports, say, 10-80 devices isn't tremendous, but the requirements for that kind of support is more challenging than typically provided by an employee in a retail outlet.
The second challenge is supporting the lone "road warrior," a user whose needs are more focused than a typical consumer and who may well need support specific to interfacing to a corporate network. If the manufacturer is already well connected to the corporation the individual user may be well supported. But if not, they're usually on their own with consumer level generic support.
Lenovo and a few other manufacturers have targeted both of these situations. And that's why they sell so well into business environments. As Apple extends its efforts in business and other organizations, the challenge is to match those efforts.
P.S. Apologies for hijacking the topic with these comments. As the lawyers say on TV, the door was opened by previous testimony.
Thank you.......very interesting
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