Originally Posted by KevinJS

We do check out all of Bob's posts for truth and integrity, and I have to report that the Apple Store in Salt Lake City does, in fact, have the unusual attribute of a dungeon where dissatisfied customers are "re-educated". Some of their dastardly tricks include the playing of Justin Bieber at high volume to customers who complain that the sound doesn't work on their iPad, when they failed to notice that they still had their headphones plugged in, being hit on the head repeatedly with an iPad 2 and an iPad 3 to reinforce the fact that there is very little difference in weight between the two models and being forced to stare at a blank screen on maximum brightness with no ambient lighting to help them to understand what light bleed looks like.

The Salt Lake City pilot project is rumored to be going nationwide.

Here's the Apple location Bob and Kevin are referring to, as seen from low earth orbit. We jumped in close for this one.
AA


http://en.m.wikipedia.org/wiki/File:...cover_2000.jpg

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I've always had very good luck with apple customer care. They gave me a price adjustment when I bought my 4 before black friday and on Xmas eve I called to see if they can give me a credit for my iPod 5 they couldn't give me money (could have been the particular person that answered the phone) but send me some earbuds and one of those device organizer pads.

When I went to the apple store to try to salvage my dying 80GB iPod classic with no AppleCare plan on it, they sold me a 120GB for 130.00 which was better than spending money to repair it. And for this I will probably always shop for apple products from the apple store. If you shop apple via Best Buy can you use apple customer service without an AppleCare warranty?

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i have twice used the apple genius bar at the covent garden apple store and i am very impressed with the service i got. The first time was due to my apple tv would not do mirroring on my HD tv, but everything else worked, like streaming youtube / bbc iplayer from the phone or iPad to HD tv via the apple tv. so i booked an appointment and went there with my apple tv, and when tested it worked perfectly, the mirroring that is so the apple tv was not at fault. so the guy suspected that it was my net gear router from my broadband service provider and he was right, cause i took the router next day and in the apple store it it would not do mirroring. on the 2nd day with the router i just walked up to him without appointment but he still helped me out. after some tinkering with the settings which didn't help he suggested that i get a better router or get the airport express, which i did much later on and i have mirroring now works. but i was happy that the apple tv was not at fault, just the cheap router.

second time i went to the same place was when i got my mac book pro and it double registered me with the iTunes in one account name and not in the other. booked an appointment cause i was not familiar with the mac computer settings as it was new to me, the genius bar gentleman merged the accounts with me and explained me how the settings worked, he also showed me the short cuts and trackpad gestures which was great help. also because i was a windoze user, he help me with the mac equivalent of how to use shortcuts for copy/paste.print screen. all in all it was good experience and the waiting times in both instances was not long

My Nephew (13 YOA) bought an iPad 2 as a gift to his grandfather (my father) several months ago. The home button became faulty. My Nephew brought it in last Saturday to Apple and they exchanged it with a new iPad 2. Great outcome!

Originally Posted by skimonkey

My Nephew (13 YOA) bought an iPad 2 as a gift to his grandfather (my father) several months ago. The home button became faulty. My Nephew brought it in last Saturday to Apple and they exchanged it with a new iPad 2. Great outcome!

Your nephew did this?? With his own money??? That's so sweet!!!

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Originally Posted by tlbaker

Your nephew did this?? With his own money??? That's so sweet!!!

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Yes...with his own money he saved! He's a good boy!

I am very proud of him!!

Originally Posted by skimonkey

Yes...with his own money he saved! He's a good boy!

I am very proud of him!!

OMG!!!! That's wonderful!!! What a special boy!!! An old soul, yes??

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Originally Posted by tlbaker

OMG!!!! That's wonderful!!! What a special boy!!! An old soul, yes??

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He's a great kid and works hard at everything he does. I believe he will do well when he grows up!

Originally Posted by skimonkey

He's a great kid and works hard at everything he does. I believe he will do well when he grows up!

It's always great to hear about good kids -- gives us hope!

Originally Posted by skimonkey

He's a great kid and works hard at everything he does. I believe he will do well when he grows up!

Yes!!

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