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Purchased game will not open and play

This is a discussion on Purchased game will not open and play within the New Member Introductions - Site Assistance forums, part of the Apple iPad Discussions category; Originally Posted by chrisralph When you purchased your app, did you get an app come up on your home screen that said 'waiting' or, 'purchased'? ...

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  1. #11
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    Quote Originally Posted by chrisralph
    When you purchased your app, did you get an app come up on your home screen that said 'waiting' or, 'purchased'?
    It said waiting, then it installed, went to play, opened it and stayed on screen for about six seconds,then went back to home screen. Don't know what else I can try!

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  3. #12
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    Contact the place that you bought it from, and ask them if you delete and then re-download it, would they charge you for it again. If not, delete and reload it. If they will charge again, get them to put it right. Sounds like you've got a duff app.

  4. #13
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    Quote Originally Posted by chrisralph
    Contact the place that you bought it from, and ask them if you delete and then re-download it, would they charge you for it again. If not, delete and reload it. If they will charge again, get them to put it right. Sounds like you've got a duff app.
    I know what you are saying, but it seems that other people can play, why can't I?

  5. #14
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    When you say other people can play, do you mean on your ipad, or on theirs? Do you have it password protected, and have you set it so as not to run without permission? Go into settings and check that you have all the perammiters set correctly.

  6. #15
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    Quote Originally Posted by chrisralph
    When you say other people can play, do you mean on your ipad, or on theirs? Do you have it password protected, and have you set it so as not to run without permission? Go into settings and check that you have all the perammiters set correctly.
    I meant that other people have been able to play the game on theirs.

  7. #16
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    Have you checked your settings? Failing that, you have a 'duff' app and need to re-load it. Contact the place where you bought it from and tell them you need to re-load it, otherwise you will need to pay for it again.

  8. #17
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    Which iPad do you have? As this sounds like a ram problem. Go to Settings - General - Safari and delete your history and cookies....this will free up ram. Also look to see how many location services you are running and limit these.

    Apple keeps a log on any app you do download, if you delete it, you will be able to download again free. Let us know how you go.

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  9. #18
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    Hi Teresajane. Give it one last go before deleteing and re-loading the app. Connect your iPad to your computer and see if it will get it up and running properly. There are usually 5 steps to downloading an app. Try connecting and see if your comp completes the download. Failing that, it's a re-load.

    Chris.

  10. #19
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    Quote Originally Posted by chrisralph
    Hi Teresajane. Give it one last go before deleteing and re-loading the app. Connect your iPad to your computer and see if it will get it up and running properly. There are usually 5 steps to downloading an app. Try connecting and see if your comp completes the download. Failing that, it's a re-load.

    Chris.
    Ok, give it a go tomorrow but don't hold out much hope , just can't understand why all other games play!

  11. #20
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    Probably because the app hasn't downloaded properly. See what happens.


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