When you say cannot get into MSN do you mean the website or the app?Originally Posted by helen1104
I suspect the app or you would be experiencing larger issues with Safari the iPad default web browser.
When you reference doing a reset it sounds like you went to iPad reset. That is for resetting the device to the factory image, not necessary except in rare situations where the iPad is having a problem at the operating system level.
What you want to do is the following:
Double tap the home button.
A task bar of recently used apps will appear. There could be one, or more likely many icons on this task bar including MSN. These are programs that while exited by you still reside in system RAM in background mode. This is a function of ipad multitasking and allows for quick switching between simultaneously active applications. However when you exit the app iOS places you back on the iPad desktop while placing the program into background mode. Sometimes an iPad app will become unstable, even unusable by simply returning you to the desktop when you try to run it. The most recommended fix is to remove the problem app (and others while you are at it) from system RAM as described here.
So after double tapping the home button long press the MSN icon until it, and all other icons on the background task bar begin to wobble and exhibit a red minus sign in the upper left of the icon. Once they wobble release your finger. Now tap the red minus sign on the MSN app and it will be removed from RAM. While you have the background task bar open tap the red minus sign on each icon until they are all closed. This in essence flushes iPad memory, NOT disk. You are NOT deleting the app itself as it will remain installed and the desktop icon (not the background app icon) will remain on your desktop.
Once you have completed removing all apps from the background tap the home button to return to the desktop.
Now power cycle the iPad by pressing and holding the power button until the power down slider appears at the top of your screen. Once it appears swipe it to power down your iPad. You will now have a black screen with a spinning circular icon in the center of the screen. This is the equivalent of the hourglass in windows. It is a visual indication that shutdown is running. This icon will likely only remain visible for a moment or two. It can remain active longer depending on the amount of system housecleaning taking place during the particular shutdown. In either case the icon will eventually vanish which is your signal that shutdown is complete.
Now you can power the iPad back on by pressing and holding the power button until the apple logo appears on the center of the screen indicating startup is underway. Once powered up try to run MSN. It is very likely your problem is gone. If it isn't then repeat this procedure but as an added task delete the MSN app after removing it from the background apps task list and before power cycling the iPad. Then when the ipad powers back up reinstall MSN and test again. If it still isn't working at this point let us know.