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Broken glass on ipad2

This is a discussion on Broken glass on ipad2 within the New Member Introductions - Site Assistance forums, part of the Apple iPad Discussions category; Hi all. Love my ipad2, but finally dropped it and broke glass. I have 2 questions. 1) read about "one time" courtesy repair. As I ...

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  1. #1
    iPF Noob
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    Cool Broken glass on ipad2

    Hi all. Love my ipad2, but finally dropped it and broke glass. I have 2 questions. 1) read about "one time" courtesy repair. As I live in Mexico, does anyone know how to get this repair? Specifically the shipment and potential Mex taxes?
    2) now that the new iPad is out, does Apple offer a "trader up" for a broken iPad to the new one?
    Thanks

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  3. #2
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    Hi, and welcome to the forum. Sorry to hear about your iPad2. Unfortunately, there is no Apple policy about free replacements for broken iPads. A lot of people have mentioned getting their iPads replaced as a "one time" courtesy (see here for a big discussion on the topic: Cracked the ipad screen, got a free replacement from the apple store).

    Apple has announced a trade-in program for older iPad2s. I am unsure about what they would say or do about a broken one. You'll have to ask the store.

    Now, given that we already have a huge thread running about replacing broken iPads, I am going to close this one. Thanks for your understanding.

    Marilyn
    Space Gray 32GB WiFi-only iPad Air & Black 32GB iPhone 5 (both jailbroken on iOS 7.0.6 w/evasi0n7)
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