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My clinic freezing with a white vertical strip please help

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  1. #1
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    My clinic freezing with a white vertical strip please help

    Hi I have an ipad 1 and having been playing my clinic for a number of weeks over the last couple of days every time I go to help friends or do anything with that link I return to the main screen with a white vertical band down the centre of the screen and I cant do anything with the game. I close the game and return but the band is still there. It does randomly disappear not sure what I do to enable that. I'm therefore not able to enjoy the game. Any suggestions of how to rectify this problem. Ta Clare

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    Hi and welcome to the Forum!

    When an app behaves strangely it is best to close it completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly. Let us know how you go.

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  4. #3
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    Quote Originally Posted by Clogger200
    Hi I have an ipad 1 and having been playing my clinic for a number of weeks over the last couple of days every time I go to help friends or do anything with that link I return to the main screen with a white vertical band down the centre of the screen and I cant do anything with the game. I close the game and return but the band is still there. It does randomly disappear not sure what I do to enable that. I'm therefore not able to enjoy the game. Any suggestions of how to rectify this problem. Ta Clare
    I have the same problem. Having to reset this game so frequently takes away the fun. Wonder how to clear this problem... Without having to reset?

  5. #4
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    Quote Originally Posted by StefieMe

    I have the same problem. Having to reset this game so frequently takes away the fun. Wonder how to clear this problem... Without having to reset?
    Do you also have the iPad 1?

    If so, your iPad may be doing this because of a lack of ram, the ipad1 has 256mb of ram whereas the ipad2 has 512mb and the new ipad has 1GB but there are steps you can take to minimize this happening. Look at your location services, do you have many of these running as they all use ram, so minimize these to only the apps you are using now. Closing your apps completely can save you a lot of ram. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press all these minus signs, this will close the apps not delete them, now press the home button to return to your screen. I close all my apps every night, if you use a lot of apps, close them more regularly. Now to Safari which can use a lot of ram depending on the sites visited and also keeps bits of data from all these sites. Go into your Safari Settings and clear out your cookies and delete your history.

    Apps are only getting bigger nowadays with new technology releases and this is why older technology starts to suffer as it can't cope with the advancements. Once you've done all that, it would be a good idea to now restart your iPad. Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. All of these steps will help keep your ipad in good running order, its a little housekeeping. You may even find your ipad a little more responsive now. Good luck!

    iPad 2 3G 64gb
    Last edited by leelai; 06-15-2012 at 12:31 AM.

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  6. #5
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    Quote Originally Posted by leelai

    Do you also have the iPad 1?

    If so, your iPad may be doing this because of a lack of ram, the ipad1 has 256mb of ram whereas the ipad2 has 512mb and the new ipad has 1GB but there are steps you can take to minimize this happening. Look at your location services, do you have many of these running as they all use ram, so minimize these to only the apps you are using now. Closing your apps completely can save you a lot of ram. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press all these minus signs, this will close the apps not delete them, now press the home button to return to your screen. I close all my apps every night, if you use a lot of apps, close them more regularly. Now to Safari which can use a lot of ram depending on the sites visited and also keeps bits of data from all these sites. Go into your Safari Settings and clear out your cookies and delete your history.

    Apps are only getting bigger nowadays with new technology releases and this is why older technology starts to suffer as it can't cope with the advancements. Once you've done all that, it would be a good idea to now restart your iPad. Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. All of these steps will help keep your ipad in good running order, its a little housekeeping. You may even find your ipad a little more responsive now. Good luck!

    iPad 2 3G 64gb
    I will test out your suggestion and let you know the outcome, can you please guide me on how to clear cookies and history of safari?
    Last edited by leelai; 06-15-2012 at 12:31 AM.

  7. #6
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    Go to settings - Safari and you will see clear History and Clear Cookies and Data, just press the tabs.

    iPad 2 3G 64gb

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