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How to view messages in spam and trash folders

This is a discussion on How to view messages in spam and trash folders within the New Member Introductions - Site Assistance forums, part of the Apple iPad Discussions category; Hi, I have registered with an Antique Glass site, but because their verification message may to have gone into my spam or trash folder, I ...

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Thread: How to view messages in spam and trash folders

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    How to view messages in spam and trash folders

    Hi, I have registered with an Antique Glass site, but because their verification message may to have gone into my spam or trash folder, I cannot access it to enable me to complete my registration. How do I read messages in these two folders, please?
    Thanks,

    PamBee

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    Hi Pam - welcome to the forum! Several questions: 1) I'm assuming that you are using the native 'Mail' app of the iPad?; and 2) You have setup your mail account(s) in that app (e.g. I have a Yahoo and a Road Runner account in my app). Go to your mailboxes and select the account were the spam/trash folders are located - entering that mail account should get you to the folders on their servers where you data is kept - let us know if this works. Of course, you can also go to your mail client in a browser, sign in, and look in the respective folders there. Good luck - Dave

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    Hi Dave,

    Thanks for your message.
    I was so pleased to find this forum!

    My email is with gmail.com. I have had an iPad 2 since last March, and am just now getting to know it well, and love it! However, some things really trick me.
    When I go into All folders in Gmail, it lists Inbox, Sent Mail, Spam, Trash etc, but when I click on Spam (or Trash). they don't open - the others do open.

    Of course it may be driver error - (I have advanced Macular Degeneraton and now only have about 30 per cent vision (bxxxxxxxggeeerrr!!!) Sorry, I'm not usually prone to swearing, but it can get very frustrating, so I hope there are not too many typo's in this.

    Is iPad more compatible with other mail servers? Should I perhaps change to another server
    - although I'm studying DNA analysis and genealogy with FTDNA, and if I changed servers it would entail heaps of work.

    Many thanks,

    Pam

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    Quote Originally Posted by PamBee View Post
    Hi Dave,

    Thanks for your message.
    I was so pleased to find this forum!

    My email is with gmail.com. I have had an iPad 2 since last March, and am just now getting to know it well, and love it! However, some things really trick me.
    When I go into All folders in Gmail, it lists Inbox, Sent Mail, Spam, Trash etc, but when I click on Spam (or Trash). they don't open - the others do open.

    Of course it may be driver error - (I have advanced Macular Degeneraton and now only have about 30 per cent vision (bxxxxxxxggeeerrr!!!) Sorry, I'm not usually prone to swearing, but it can get very frustrating, so I hope there are not too many typo's in this.

    Is iPad more compatible with other mail servers? Should I perhaps change to another server
    - although I'm studying DNA analysis and genealogy with FTDNA, and if I changed servers it would entail heaps of work.

    Many thanks,

    Pam
    Gmail usually works well on iPad.
    I suppose you use the built in Mail app.
    Is it possible that Trash and Spam have sub-folders and are greyed out? Then you can't open them directly, you have to open the subfolder.

    Perhaps there's something wrong with Trash/Spam:
    Go into your Gmail settings in Settings - Mails, Contacts, Calendars, open your Gmail account, tap your email address and then scroll down to Advanced. The next thing you should see is "Mailbox Behaviour". Tap "Spam" or "Trash" there and see where emails are sent to. Perhaps you'll have to choose where they should go by yourself.

    You could also try to delete the account and set it up again. Sometimes this solves problems.

    Next suggestion: reset your iPad: press and hold Home and Power button at the same time until the Apple logo appears. You don't lose any information by doing this.

    Another possibility would be to use an app for Gmail. "Mailbox" is good, there are others available as well in App Store.
    Last edited by J. A.; 08-31-2013 at 04:12 AM.
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    Quote Originally Posted by PamBee View Post
    Hi Dave,

    Thanks for your message.
    I was so pleased to find this forum!

    My email is with gmail.com. I have had an iPad 2 since last March, and am just now getting to know it well, and love it! However, some things really trick me.
    When I go into All folders in Gmail, it lists Inbox, Sent Mail, Spam, Trash etc, but when I click on Spam (or Trash). they don't open - the others do open.

    Of course it may be driver error - (I have advanced Macular Degeneraton and now only have about 30 per cent vision (bxxxxxxxggeeerrr!!!) Sorry, I'm not usually prone to swearing, but it can get very frustrating, so I hope there are not too many typo's in this.

    Is iPad more compatible with other mail servers? Should I perhaps change to another server
    - although I'm studying DNA analysis and genealogy with FTDNA, and if I changed servers it would entail heaps of work.

    Many thanks,

    Pam
    Hi Pam,

    Welcome to the forum.

    I use Gmail. My spam and trash folders open and I can read and deal with messages in those folders. I don't know why these folders don't open for you. Have you asked Google for help?

    Now, there are 3 very informative threads from which you will learn many tips and shortcuts for the iPad. Perhaps you may find an answer in there. Search is a powerful forum tool well worth using
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html/] iPad tips and tricks
    iOS5 Tips and Tricks
    Easy pictorial shortcuts & Helpful places. - For People new to the iPad.

    Please keep us informed about how you get on with the Gmail issues.

    Enjoy your membership.

    Richard Brown
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    Quote Originally Posted by PamBee View Post
    Hi, I have registered with an Antique Glass site, but because their verification message may to have gone into my spam or trash folder, I cannot access it to enable me to complete my registration. How do I read messages in these two folders, please?
    Thanks,

    PamBee
    I think the answer to your problem is for you to go to a computer to set up the Gmail account to be best viewed on the iPad. There are settings in Gmail that can be turned on and off - and if they are off, the iPad will not show them. See this diagram for the steps:

    How to view messages in spam and trash folders-imageuploadedbytapatalk1377961538.206920.jpg

    I believe you can access Gmail via Safari (on the iPad) to do this, you'll just have to view the account in "desktop" mode. I've found it's easier to do fiddly stuff like this on a desktop/laptop, but...

    If you put a tick mark in the boxes by the the "show in IMAP" lines (as described in #4 in my picture) for the folders you wish to see in the iPad's Mail program, I think this'll work.

    So, try it? If it works, yay. If not, let us know and we can take another shot at it.

    Marilyn
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    Worst case (or maybe best), there is a GMail app in the App Store. It works pretty well.

    I use the Mail app most of the time, because it integrates with the rest of the iPad apps best; however I also keep the dedicated GMail and Yahoo Mail apps on my iPad, specifically because they give better control over the Trash and Junk/Spam folders than the Mail app does, including the ability to bulk delete those folders.

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    Hi Everyone, thanks for your help.

    Until late tomorrow (Monday in Oz) when I return home I am unable to connect to the web, as I'm staying with my daughter for a coup;e of days and she does not have WiFi, so I can't connect my iPad to the web.

    Will let you all know the outcome as soon as possible.

    Many thanks,

    Pam

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    Hi Pam and welcome to the Forum!

    Hi from Brisbane!

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
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    Quote Originally Posted by Mickey330 View Post
    I think the answer to your problem is for you to go to a computer to set up the Gmail account to be best viewed on the iPad. There are settings in Gmail that can be turned on and off - and if they are off, the iPad will not show them. See this diagram for the steps:

    Attachment 47481

    I believe you can access Gmail via Safari (on the iPad) to do this, you'll just have to view the account in "desktop" mode. I've found it's easier to do fiddly stuff like this on a desktop/laptop, but...

    If you put a tick mark in the boxes by the the "show in IMAP" lines (as described in #4 in my picture) for the folders you wish to see in the iPad's Mail program, I think this'll work.

    So, try it? If it works, yay. If not, let us know and we can take another shot at it.

    Marilyn
    Hi Marilyn,

    Thanks for this - unfortunately I can't see your diagram as when I enlarge it , all is very blurry!
    I have now managed to access the Span and Trash folders, so was able to delete all within.
    I found that by using the laptop, I was able to access the folders.

    Everyone has been so kind and helpful, which is much appreciated!

    Kind regards,

    Pam


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