REMINDER: Black Friday sale at Slickwraps.com!!

Check out Slickwraps.com for great Black Friday savings!!

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Got up specially here in the UK (at 6am) after receiving this email a few days ago to order some wraps. After getting to the checkout and having $45 worth of items (price after using code) I was majorly disappointed to find out the only option for delivery to the UK would cost me a further $70! Really shocked by this as I have purchased a good 4/5 wraps from you guys in the past 8months or so and always found it a pleasant experience... Delivery has never cost me that much and I've always had the option for the cheaper delivery (I don't mind if they take a few weeks to get here.. Was going to be Christmas presents anyway). Why would I pay almost double for delivery? And why isn't there an option for Economy delivery? Completely defeats the object of giving customers a 50% discount code. There was no agents available for live chat so I could even query the problem with them. Really soured my experience with you guys so much so that I ordered from else where.

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Originally Posted by Chantelle310

Got up specially here in the UK (at 6am) after receiving this email a few days ago to order some wraps. After getting to the checkout and having $45 worth of items (price after using code) I was majorly disappointed to find out the only option for delivery to the UK would cost me a further $70! Really shocked by this as I have purchased a good 4/5 wraps from you guys in the past 8months or so and always found it a pleasant experience... Delivery has never cost me that much and I've always had the option for the cheaper delivery (I don't mind if they take a few weeks to get here.. Was going to be Christmas presents anyway). Why would I pay almost double for delivery? And why isn't there an option for Economy delivery? Completely defeats the object of giving customers a 50% discount code. There was no agents available for live chat so I could even query the problem with them. Really soured my experience with you guys so much so that I ordered from else where.

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Hi Chantelle,

I'm very sorry you had problems ordering from us for our Black Friday sale. When you go to check out it automatically selects that shipping option for you, however there is a drop down for you to select other options. If you would like to place your order with us again through our website, and email me your order number, I can adjust it so that you can have the 50% off and we'll go ahead and give you free shipping. I'm sorry again for the inconvenience.

My email is: pauline.kennedy@slickwraps.com

Thanks,

Pauline
Slickwraps.com

Great customer service from slickwraps as they refunded me the difference on a wrap I already ordered to make up for the misunderstanding on the day of the black Friday sale. Very happy with the response speed as a lot of customer services departments are rubbish but slickwraps sorted the problem for me on the same day

Thank you.

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Originally Posted by Chantelle310

Great customer service from slickwraps as they refunded me the difference on a wrap I already ordered to make up for the misunderstanding on the day of the black Friday sale. Very happy with the response speed as a lot of customer services departments are rubbish but slickwraps sorted the problem for me on the same day

Thank you.

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That is great news and great customer service!

The Archangel

Quote:

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Originally Posted by Chantelle310

Great customer service from slickwraps as they refunded me the difference on a wrap I already ordered to make up for the misunderstanding on the day of the black Friday sale. Very happy with the response speed as a lot of customer services departments are rubbish but slickwraps sorted the problem for me on the same day

Thank you.

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Thanks Chantelle!