Two iPads & both crashed during update
Tried updating two iPads (mine and my mother's).
Mine is sync'd with a newer iMac running the latest version of iTunes.
I backed up both iPads prior to trying to upgrade (always a good idea).
During the upgrade the status bar on the iPad seemed to stop at about 98% (estimate). After and hour or two I'd hard restart the iPad and try again - each time with the same result. Eventually had to do a 'restore.' But, again, at 98% it would freeze.
I left it overnight and by morning it had finished the restore and was upgraded to 4.2.
My mother's iPad is another story. It syncs to a Windows laptop. We first had to upgrade iTunes to the latest version. During this process we received and error saying it couldn't upgrade. However, after restarting the computer and launching iTunes it had indeed upgraded.
We then tried to upgrade the iPad to 4.2. It started the upgrade and then said their was an error and needed to be restored (similar to what happened with mine).
However, when we tried to perform the restore we keep getting an error saying there has been an error and the restore cannot be performed.
She is on the phone with Apple now. They tried to claim she was outside the 90 day phone support option and would have to pay for support. After arguing that the problem is with their software and pointing out the many discussions online about this issue (including Apple's website), tech support agreed to 'give an exception' and provide free phone support. She has been on the phone for an hour and 23 minutes so far and the problem has not been fixed.
Right now they have her uninstalling itunes and reinstalling it. This was only tried after we pointed out to the tech guy that many people online said this helps. The tech guy also claimed they haven't had hardly any issues report from their customers regarding the upgrade. Which has to be a lie based on the tons of posts online.
Today we are not happy Apple customers.