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Screen crack

This is a discussion on Screen crack within the iPad Mini Forum forums, part of the Apple iPad Discussions category; I was just taking my mini out of its case (an ihome composition) and the screen cracked!! I didn't drop it or anything. Im so ...

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Thread: Screen crack

  1. #1
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    Screen crack

    I was just taking my mini out of its case (an ihome composition) and the screen cracked!! I didn't drop it or anything. Im so upset! Anyone have an issue like this before? And no, I do not have AppleCare!

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  3. #2
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    The first thing you should do is make a genius appointment at an Apple store. If Apple determines that the crack was not the result of abuse, but because of a defect in the screen, it would be covered under the standard warranty. You have nothing to lose by asking.
    scifan57, iPad Forums Moderator
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    Quote Originally Posted by scifan57 View Post
    The first thing you should do is make a genius appointment at an Apple store. If Apple determines that the crack was not the result of abuse, but because of a defect in the screen, it would be covered under the standard warranty. You have nothing to lose by asking.
    I made an appointment for this evening. I'm just so worried they will think I dropped it or something- pray for me!!

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    Quote Originally Posted by applechick View Post
    I made an appointment for this evening. I'm just so worried they will think I dropped it or something- pray for me!!
    Good luck, Applechick! Do let us know what happens! Keeping our fingers crossed for you!

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    Apple would not exchange it. Had to pay $230 to replace.....

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    Quote Originally Posted by applechick View Post
    Apple would not exchange it. Had to pay $230 to replace.....
    Bummer!

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    I'm sorry the whole situation seems a bit cheesy. I mean I've never heard of an ipad to just crack from removing it from the case. But maybe I'm wrong (it may have been defective) but the way you said " I don't want them to think i dropped it or something" kinda sends a message that you caused the issue by not being careful. Next time be more careful okay and happy ipad using

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    Quote Originally Posted by xTyler View Post
    I'm sorry the whole situation seems a bit cheesy. I mean I've never heard of an ipad to just crack from removing it from the case. But maybe I'm wrong (it may have been defective) but the way you said " I don't want them to think i dropped it or something" kinda sends a message that you caused the issue by not being careful. Next time be more careful okay and happy ipad using
    The reason I said I don't want them to think I dropped it is because that's what most people, including you would assume. But that was not the case. I'm sorry you think the situation seems cheesy, but what benefit do I have starting a topic on this forum that is based on a lie?

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    Quote Originally Posted by applechick View Post
    Apple would not exchange it. Had to pay $230 to replace.....
    That is a shame but better I guess than paying full price.

    I have heard of one other case here where they grabbed their iPad from a corner and it cracked the screen. Sorry but I can't remember what outcome they had though, but it was a full size iPad.

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    For a drop one can expect to find a point of impact assuming it hit a hard surface. For just a crack from defect, close inspection should reveal no external damage along the sides and/or on the front glass. One could sit on a mini, but doing so should result in some bending of the housing. If my screen just up and cracked, I'd look closely to see a point of impact some place near that crack. If there is none, then a reasonable person might be pursuaded that the crack was the result of a defect. I'd ask them to look for it. But that is the real issue here. None of us can decide and you are left to deal with the folks at the Apple store.
    leelai likes this.
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