Listen everybody, the point is not that apple won't believe whether or not a crack is from accident, abuse or a defect. According to the apple "genius" I just spoke to, there is no way to repair a screen. I don't want a free replacement, I want to repair the screen. Can anyone tell me from experience that they have been able to repair a screen. If not, then I won't bother. Is apple really so cynical that they have created a product and the attendant desire to own it, and then made it impossible to repair? The mind boggles.