Major. Issue with lost emails - send but then disappear and never arrive

same happened with me yesterday: i replied to several msgs while aboard flight, using the "all inboxes" feature. i even edited one of the replies from the "outbox". while waiting in the immigration queue, i connected to the airport wifi, downloaded and replied to several additional msgs. These relating to my gmail account were sent and appear in the gmail sent folder, and these relating to my exchange account just disappeared. been using ipad in the same way for about 2 years, but just upgraded to ipad 2.

Over the last year I've had a few reports of this from a userbase of 150. It seems to be when an iPhone or iPad is connecting to Microsoft Exchange and Active Sync. I've had some anecdotal evidence that this happens in low bandwidth situations, but as it's so unpredictable it's hard to test.

Is that what other people have experienced?

My problem is a little different. I am new to iPad. I was writing my end of month report EMAIL today. Got up for a few minutes, iPad went into sleep mode, when I opened iPad the email was gone. Not in drafts, trash or sent. No where to be found. So I started the report again. I took a phone call, same darn thing happened. I now have iPad set at 10 min before auto lock ... Hopefully auto-lock is the same as sleep mode ... and save emails in progress to the draft folder before I answer the phone. Question is .... where did the email go? There was spreadsheet attached. Doesn't iPad (Apple) have auto-save?

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Originally Posted by DavBain

My problem is a little different. I am new to iPad. I was writing my end of month report EMAIL today. Got up for a few minutes, iPad went into sleep mode, when I opened iPad the email was gone. Not in drafts, trash or sent. No where to be found. So I started the report again. I took a phone call, same darn thing happened. I now have iPad set at 10 min before auto lock ... Hopefully auto-lock is the same as sleep mode ... and save emails in progress to the draft folder before I answer the phone. Question is .... where did the email go? There was spreadsheet attached. Doesn't iPad (Apple) have auto-save?

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I'm wondering if the type of email set-up effects this or is it uniform no matter the format? Will do some tests. I am using the Exchange set-up for both my work and gmail accounts.

EDIT: just tested this, composed an email and left it open, put my iPad down and walked away. When I came back the screen was locked. Unlocked the screen and the email app was there along with my open message still in compose mode. Had a thought about hitting the Home button, so I did that, then opened the email app again - it was still there. Must be something different about your settings or the email account set-up I think.

Using imap account in new iPad, from the all inboxes view, selected the email i needed to respond to, hit reply, edited the emailed and hit SEND. Waited a few days and never heard back from this urgent email. I checked my SENT folder for that account and nothing, then eventually all DRAFTS and SENT messages for all accounts and there is no evidence that I sent the message at all. Where did it go? I had perfect reception, wifi full bars, so I'm at a complete loss as to where it could be. Why does iOS have no out outbox for imap accounts?

Is there another email program/app that people use on the iPad aside from actually logging into the account via Safari?

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Originally Posted by Dborn

Using imap account in new iPad, from the all inboxes view, selected the email i needed to respond to, hit reply, edited the emailed and hit SEND. Waited a few days and never heard back from this urgent email. I checked my SENT folder for that account and nothing, then eventually all DRAFTS and SENT messages for all accounts and there is no evidence that I sent the message at all. Where did it go? I had perfect reception, wifi full bars, so I'm at a complete loss as to where it could be. Why does iOS have no out outbox for imap accounts?

Is there another email program/app that people use on the iPad aside from actually logging into the account via Safari?

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That issue could be a connectivity issue with the mail server.

I have an exchange set-up and I have an outbox. I didn't think that IMAP was too different from that. Hopefully someone can shed some more light on it.

onlytime it should disappear from the iPad is when the iPad gets acknowledgement that the server received the message. It sounds like a server side issue.

Same thing happened repeatedly to me yesterday, using outlook exchange, then via hotmail. I was sending a photo. After about ten tries, two emails went through, one with the photo and one with a reference to it.. Tried sending from my iPhone and every single one went through like clockwork. I am evaluating this iPad for use in our department and this is a huge issue. I hope it gets figured out soon!

I have the same exact problem with both my ipad and even more so with my iphone. I type emails, hit send, they are not received, and they are nowhere to be found in my sent folder or draft folder. They literally disappear - vanish into thin air! I don't even feel comfortable sending email from my ipad or iphone anymore because even though it appears to have sent, often times it hasn't been sent and simply disappears. As you can imagine this is a huge concern and I'm shocked that there isn't more chat about it online. That leads me to believe that maybe there's a problem with my device(s). I'd sure love some help with this if anyone out there has some input. FYI - I am using Outlook on an iphone4 and Ipad2. Thanks a million!

I have the option set to "Always BCC myself".