Hi everyone,
It is my first time ever being in a forum but i really need help. My husband got me an ipad 2 on valentine day and a month ago my daughter dropped it on the floor denting near the volume button. Since then, the volume is not functioning properly. I have the extra warranty and would like to know if it is covered and if it can be fixed.
The buttons on the side do not respond to the push all the time, the volume shows on the screen and stays on until i am able to lower it by one notch.
Anyone had the same problem? Or can anyone help?
Thanks,
Ipadnewbie

Originally Posted by mboulal

Hi everyone,
It is my first time ever being in a forum but i really need help. My husband got me an ipad 2 on valentine day and a month ago my daughter dropped it on the floor denting near the volume button. Since then, the volume is not functioning properly. I have the extra warranty and would like to know if it is covered and if it can be fixed.
The buttons on the side do not respond to the push all the time, the volume shows on the screen and stays on until i am able to lower it by one notch.
Anyone had the same problem? Or can anyone help?
Thanks,
Ipadnewbie

Unless you have AppleCare +,which covers up to 2 incidents of accidental damage,you will have to pay for the cost of the repair.

The best solution we have for fixing a broken iPad is to make an appointment with the Genius Bar at your nearest Apple Store....you will not need your receipt as they can look up all relevant info at the store. They will most probably offer to replace your iPad but for a cost...it's normally half of the original cost of the iPad. If this is fine by you, make sure you do a complete backup of your iPad before you go.

There are other businesses that can do this for you which will probably be cheaper but be aware that this will void your warranty, but then again your warranty would already be voided because of the drop. If you do replace with Apple, your warranty is reinstated. I have also heard many members who have gone the cheaper route then find that their WiFi will not work as this has been damaged by the replacing of the screen.

In addition, you can also contact Apple customer service. Here are some great web sites to aid you in your repair search:

Contact Info:
http://www.apple.com/contact/

Apple Support:
http://www.apple.com/support/

Check for Warranty:
https://selfsolve.apple.com/GetWarranty.do

If you don't live in the USA, here is a link whereby you can select your country and then be directed to the Apple site for your country:

http://www.apple.com/choose-your-country/

We are not affiliated with Apple (other than sharing our enthusiasm for the iPad) - all we can do to help you is to point you in the direction of these links.

As this is all we can do to help, this thread is closed.

Good luck and thank you for your understanding.

Marilyn