Im hoping someone can give me some info on Apple Ids, as my wife and i just bought a brand new ipad 3, bear with me while i explain
As i dont own any apple products, I set up the new ipad using my wifes apple ID, which she has had for her iphone for about 2 years now.
everything went smoothly and got it up and running, but as soon as she tried to start purchasing apps for her new ipad, it asked her to answer 2 security questions
As usual of course she cant remember what her answers were and so are unable to make any purchases.
I thought that it wouldn't be a problem, just jump on itunes and reset security stuff, However to change any security settings you must do it through the AppleID website
SO i opened up firefox got to the apple id site and logged into her account, It was then i started having problems, first it takes about 2 minutes to get logged into her account, (for a multi billion dollar company i expect better servers even if im in Australia) then to change the security stuff, I have to answer the questions first, which is kinda pointless, Then i found on support that you can have a recovery email address which can reset that stuff, but my wife didn't have one set up and apparently I cant set one up until i answer the questions.
The only other option left was to contact customer support, which of course the online version was not available, so onto the phone number, which had a message that the call center was closed and for immediate support use the website (which wasn't working anyway )
And to top it all off the Apple id site wont let me do any changes at all, as it takes so long to load it just jumps back to the start as MY SESSION HAS TIMED OUT
So the end result in my opinion is really a 800 dollar paperweight, i mean the ipad is not a computer, its a device that runs APPS from the apple app store, to not be able to get any, to not be able to fix the security questions, to not have a apple id website that works, and to not even have any way of contacting customer support, IM really pissed off right now
SO my questions are what can i dO? apart from waiting until tomorrow day time and taking up my time while im at work to call the call center! is there any work around for the security questions? and has anyone else had problems with the Apple Id site not working? ie constantly timing out your session?
EDIT: I finally got the apple id to do something, added an aditional email address! OF course its not a recovery one anyway, and I cant even verify it as i have not recieved the verification email to my email address and ive tried resending it to no avail!!!