I was helping my boss install iOS 5 on her ipad this evening when we encountered a problem. During the installation process it backed up and synced the ipad but when it came time to restore it, it said it encountered a problem. i don't remember the error message exactly but said something that it encountered a problem and could not restore from the backup (-50). I shut down the computer and itunes to see if that helped - and i realize i didn't restart the computer after it installed the most recent version of itunes and this is where my problem probably started.
when i turned the ipad back on, it has wiped clean to factory setting. when i plugged it into itunes (cancelling the backup so it didn't overwrite any backups that are currently on the computer) it shows the ipad with apps/tv shows/books/etc but not everything that was currently on it. When i tried to restore the ipad from the previous backups, itunes only gives me two options from April 27th & April 26th. however, i was able to find the folder located in the computer (Windows 7) that contained two backups, one from today and one from April 26th. my question is: how do i have itunes recognize the backup from today so when i click on restore from back up on the side bar it will list the most recent backup as an option? is this do able? i just don't get why itunes stored a backup in the backup folder but fails to pull it up as an option....
any help would be appreciated.