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Can't authorize computer in iTunes

This is a discussion on Can't authorize computer in iTunes within the iPad Help forums, part of the Apple iPad Discussions category; I've looked around quite a bit today on this, but haven't found an answer. Almost all of the searches turn up mostly "I can't play ...

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  1. #1
    iPF Noob
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    Can't authorize computer in iTunes

    I've looked around quite a bit today on this, but haven't found an answer. Almost all of the searches turn up mostly "I can't play my iTunes". This is not type of problem.

    I am trying to authorize my computer in iTunes. I've got the latest version. Every time I try, I get the error "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." That happens immediately after I enter my ID and password, and I know they are both being entered correctly. I'm not exactly sure why the network connection would time out after just a couple of seconds.

    I've even gone through another try at fixing this where someone said to disable the iTunes Store and enable iTunes U (or whatever it is), then go back and enable the store again. That didn't help either.

    If it makes any difference, I'm running this on a PC.

    Here is the diagnostics result (omitting the CD/DVD part since I'm not worried about that at the moment):

    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    Sony Corporation VPCEC390X
    iTunes 10.4.1.10
    QuickTime 7.7
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43

    iTunes Serial Number 0024B0F8033BF110

    Current user is an administrator.
    The current local date and time is 2011-10-09 18:12:33.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Mobility Radeon HD 5650


    **** External Plug-ins Information ****

    No external plug-ins installed.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {E6C7A5DF-96EA-482B-B8D7-1B62D0E0DAD3}
    Description: Bluetooth Device (Personal Area Network)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Adapter Name: {C77EE2A7-B59B-4468-81D2-B51EB955CE5F}
    Description: Microsoft Virtual WiFi Miniport Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Adapter Name: {C3FA99C0-6D20-46D3-A571-87208C430CB4}
    Description: Atheros AR9285 Wireless Network Adapter
    IP Address: 192.168.1.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers: 192.168.1.1
    192.168.1.123

    Adapter Name: {BC863AAA-54E2-4F05-A57B-5B003D0368DB}
    Description: Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2011-10-09 16:01:24.


    **** Device Connectivity Tests ****

    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.

    No FireWire (IEEE 1394) Host Controller found.

    Connected Device Information:

    Erika’s iPad, iPad 2 running firmware version 4.3.5
    Serial Number: (not going to display it here)


    **** Device Sync Tests ****

    Sync tests completed successfully.
    I don't know if there is any additional information you all might need. If so, let me know and I'll provide it.

    Thanks in advance.

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  3. #2
    iPF Novice
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    Hi there,
    I had this problem, and searching google so have many others. changing my internet Explorer settings worked for me (see below), even though I use Chrome . (even though diagnoses said i was not using a proxy).

    Open internet explorer. Must be internet explorer not firefox not mozilla not what ever else you use!
    Click Tools
    Internet options
    then click on the connections tab
    then at the bottom of that window click LAN SETTINGS
    Make sure proxy setting is unchecked on this screen.

    Hope this helps.

  4. #3
    iPF Noob
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    Well, I gave this a try, but it didn't work. Proxies weren't checked to begin with, so just for gits and shiggles I checked the proxy box, quit IE, tried to authorize again. No luck. Started IE back up again, unchecked the proxy box, quit IE, tried to authorize again. Still no luck. I even went into Firefox and checked that. It had the "use system proxy settings" checked, so I shut that off, quit Firefox, tried to authorize, still no luck.

  5. #4
    iPF Legend
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    Do you have a firewall? Try turning that off briefly, long enough to see if you can get the authorization. Don't forget to turn it back on.

  6. #5
    iPF Noob
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    Having the exact same problem as described above. Firewall not the issue. iTunes works fine. Internet connection works fine. Can't authorize computer because it comes back with "Network connection timed out." Very annoying.

  7. #6
    iPF Noob
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    Nothing resolved here, either. Not even the newst iTunes update.


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