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Ipad display problem

This is a discussion on Ipad display problem within the iPad Help forums, part of the Apple iPad Discussions category; Hi all, 1st: Sorry for my poor english, I'm french... 2nd: Now here is my problem: I've just bought a brand new Ipad 64Gb WIFI ...

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  1. #1
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    Exclamation Ipad display problem [SOLVED]

    Hi all,

    1st: Sorry for my poor english, I'm french...

    2nd: Now here is my problem:

    I've just bought a brand new Ipad 64Gb WIFI and it seems to have a display problem.

    I can see a clear spot of about 1cm long at the middle-right side of the screen. It's particuliary visible when the display is grey or white.

    The spot is reacting with pressure, I mean that if I push around it with my finger its brightness varies.

    I've tried to get it of with the screen massage technique, but no luck

    I've tried to restore the OS with itunes, reset the Ipad, etc... No more result.

    I've called the Apple Support and they have validate the replacement procedure.

    Do you think that I should replace my Ipad or is there a home-made solution ? I'm afraid to receive a worst product...

    You can also take a look at the two pictures i've joined to my post. (Just replace the "*" character with a "t" in the URL).

    Thanks a lot for help.

    Franck.

    Imageshack - dsc0421wv.jpg

    Imageshack - dsc0427l.jpg
    Last edited by ZeeDD; 06-16-2010 at 12:53 AM. Reason: Problem solved with an Ipad replacement

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  3. #2
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    I would replace it ASAP.
    They will replace with a brand new ipad. They dont have a stock of refurbished ipads yet.

  4. #3
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    +1

    It's a PITA but in the long run you will be glad you did....
    Bremen Cole
    iPad 1st Gen 16G

  5. #4
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    HI,

    Thanks for answers guys !

    I will receive the UPS box tomorrow or thuesday, and will send my Ipad immediately for the replacement.

    I will let you know how it goes.

    Thanks all.

    Franck.

  6. #5
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    Here are the news, the bad news: Apple received my Ipad today and here is the answer: Could not duplicate issue (02-Jun-2010) - Original product shipped (02-Jun-2010) !!!!!

    I'm sorry but there is nothing to reproduce, the problem IS there, the brightning stain is there permanently !! Just look at the photos !

    Great Apple, thank you ! A defect 699$ gadget

    Any help needed now...

    Franck.

  7. #6
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    I have the exact same problem with my iPad, really annoying please post up if you find an answer. Thanks

  8. #7
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    Quote Originally Posted by ZeeDD View Post
    Here are the news, the bad news: Apple received my Ipad today and here is the answer: Could not duplicate issue (02-Jun-2010) - Original product shipped (02-Jun-2010) !!!!!

    I'm sorry but there is nothing to reproduce, the problem IS there, the brightning stain is there permanently !! Just look at the photos !

    Great Apple, thank you ! A defect 699$ gadget

    Any help needed now...

    Franck.
    Find out what the return policy is, and if possible say you don't like it and return it.

    Then buy another one.

    I don't know what there policy is so this could be a wasted effort. Still worth looking into though.

    And if you can't return it, then send it back again until they do something.

    Dane

  9. #8
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    Hi Guys,

    Just to let you know: I went to Paris Apple Store last week, and Genius Bar replaced my defect Ipad without any problem.

    So my problem is now solved.

    Thanks to all for the help !

    Franck.

  10. #9
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    Quote Originally Posted by ZeeDD View Post
    Hi Guys,

    Just to let you know: I went to Paris Apple Store last week, and Genius Bar replaced my defect Ipad without any problem.

    So my problem is now solved.

    Thanks to all for the help !

    Franck.
    Glad you got it sorted. I would of complained to Apple if they refused it's there fault they should of rectified the problem.

    IPad 64GB Wi-Fi + 3G



  11. #10
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    oooh..I just noticed that my ipad2 has the exact same kind of "
    spot"! I will be taking it back to the Apple store tomorrow for a replacement.
    Question: how will I get all of my Apps &saved sites on to the new ipad? Wil they do it for me or will I have to reload everything myself?

    This is a pain...I just got everything set to the way I like it. I hope I can remember all of the settings! LOL. (this is my first MAC product so I am a total mac-newbie!)

    I will let you know what happens.....hoping for the best.


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