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Cannot successfully set up for Roadrunner email

This is a discussion on Cannot successfully set up for Roadrunner email within the iPad Help forums, part of the Apple iPad Discussions category; Went to MAIL setup. Entered account information, all after tapping POP. Name, email address, description ("My Roadrunner Mail Account"). Host name for incoming: pop-server.roadrunner.com User ...

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  1. #1
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    Cannot successfully set up for Roadrunner email

    Went to MAIL setup.

    Entered account information, all after tapping POP.

    Name, email address, description ("My Roadrunner Mail Account").

    Host name for incoming: pop-server.roadrunner.com
    User name for incoming: same as email username (string ahead of @)
    Password: same as for email

    Host name for outgoing: smtp-server.roadrunner.com
    Username and password entries were optional, so I left them out.

    Did SAVE.

    iPad does a "verifying" wait, then returns with "Cannot connect using SSL" No matter what route I take, whether YES or NO, she bombs out.

    Any advice is appreciated.

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  3. #2
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    I have a few roadrunner accounts and I'm fine. I've been fine since the first iPhone. I think

    my incoming is pop-server.nyc.rr.com
    my outgoing is smtp-server.nyc.rr.com

    maybe you need to use rr instead of roadrunner? I'm in New York of course. Don't know what's different for you.

  4. #3
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    I just checked something. I have a friend upstate NY in Woodstock. Her info is hvc.rr.com. I see you are in Lake Placid. I'm pretty sure AppleCare will know by now. And for sure your roadrunner cable co. office will know.

    I've called both with email questions and both were always able to help.

  5. #4
    iPad Noob!
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    I offer you go to Roadrunner Webmail for more information about Roadrunner Webmail.

  6. #5
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    Gene..I'm having the same problem setting up my WOW (wowway) pop3 email. Did you have any luck getting anything to work? Anyone else have any ideas?

  7. #6
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    I can get my IPad to receive incoming mail from roadrunner but it will not connect to send email. Neither Time Warner or Apple help is of much use. All of the settings are supposedly correct for Road Runner and Apple help's only comment is to try and restore the IPad which then wipes out a lot of things that we don't want to redo.

    In the IPad Account Setup I have the following:
    POP Account Information:
    Name: cccc
    Address: Email name at address stny.rr.com
    Description: Email name at address stny.rr.com

    Incoming Mail Server
    Host Name: pop-server.stny.rr.com
    User Name: cccc
    Password: xxxxxx

    Outgoing Mail Server
    SMTP: smtp-server.stny.rr.com

    When I expand on the SMTP line I have the following:

    Host Name: smtp-server.stny.rr.com
    User Name: cccc
    Password: xxxxxx
    Use SSL: Off
    Authentication: Off
    Server Port: 25

    Any help would be appreciated.


    JD

  8. #7
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    Are you guys using WiFi or 3G ?

    I'm sure that RR would require that you are coming in on a RR ip address to allow SMTP (outgoing email) to work... ie using a 3G connection will probably cause the RR SMTP server to deny access...

    I dunno if RR allows "POP before SMTP" or any other alternative SMTP authentication mechanism...

  9. #8
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    Quote Originally Posted by monkeyboy View Post
    Are you guys using WiFi or 3G ?

    I'm sure that RR would require that you are coming in on a RR ip address to allow SMTP (outgoing email) to work... ie using a 3G connection will probably cause the RR SMTP server to deny access...

    I dunno if RR allows "POP before SMTP" or any other alternative SMTP authentication mechanism...
    No 3G. Using in house wireless network connected to roadrunner cable modem. Everything works on the PCs used on the same network. Roadrunner lists the following info for email servers:

    The outgoing (SMTP) mail server address is:
    smtp-server.stny.rr.com
    The incoming (POP3) mail server address is:
    pop-server.stny.rr.com

    The incoming port is 110 and the outgoing port is 25 on the PC.

    Which is what I entered into the IPad settings. Roadrunner has help info for Apple PCs but nothing for IPhone or IPad.


    JD

  10. #9
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    BTW, I have TW/Roadrunner in NY as well... but I don't use their SMTP server.
    However I did try to access the server names you list and they seem to work fine.

    One trick which can help is to use TELNET to talk to an SMTP server. On a PC or Unix/Linux machine, it would work like this:

    > telnet smtp-server.roadrunner.com 25
    Trying a.b.c.d...
    Connected to smtp-server.roadrunner.com 25
    220 Welcome Road Runner.
    (now you can type in SMTP commands, actually send email, and QUIT to end)

    There *is* a free TELNET client for the ipad which works quite well (? Mocha Telnet?)... you can try this to see if your ipad can talk directly to whatever SMTP server you are trying to reach... I may try when I get home (where my ipad is...)

  11. #10
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    Quote Originally Posted by monkeyboy View Post
    BTW, I have TW/Roadrunner in NY as well... but I don't use their SMTP server.
    However I did try to access the server names you list and they seem to work fine.

    One trick which can help is to use TELNET to talk to an SMTP server. On a PC or Unix/Linux machine, it would work like this:

    > telnet smtp-server.roadrunner.com 25
    Trying a.b.c.d...
    Connected to smtp-server.roadrunner.com 25
    220 Welcome Road Runner.
    (now you can type in SMTP commands, actually send email, and QUIT to end)

    There *is* a free TELNET client for the ipad which works quite well (? Mocha Telnet?)... you can try this to see if your ipad can talk directly to whatever SMTP server you are trying to reach... I may try when I get home (where my ipad is...)
    My wife isn't going to go for anything that complicated. She sees the IPad as a click and go device and does not want to fool around with it.

    Bill


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