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Cannot Get Mail - connection to server failed

This is a discussion on Cannot Get Mail - connection to server failed within the iPad Help forums, part of the Apple iPad Discussions category; Hi Mail from our exchange server to the IPAD2's is working fine. When one of our users changed his AD password on his PC then ...

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  1. #1
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    Cannot Get Mail - connection to server failed

    Hi

    Mail from our exchange server to the IPAD2's is working fine.
    When one of our users changed his AD password on his PC then
    he got an error on the IPAD about cannot get mail - connection to server failed.

    If we then change the password on his exchange setup screen on the IPAD then the E-Mail works again

    Is it normal that you have to do that on the iPAD2 after changing your PC password or have we set something up wrong

    Thanks

    Tony

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  3. #2
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    Quote Originally Posted by tonycscaw View Post
    Hi

    Mail from our exchange server to the IPAD2's is working fine.
    When one of our users changed his AD password on his PC then
    he got an error on the IPAD about cannot get mail - connection to server failed.

    If we then change the password on his exchange setup screen on the IPAD then the E-Mail works again

    Is it normal that you have to do that on the iPAD2 after changing your PC password or have we set something up wrong

    Thanks

    Tony
    I hope that I understand your question correctly but, yes, the password set to access your email server has to be the same on your iPad and PC.

    Tim

  4. #3
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    Hi Tim

    Apologies if i didn't explain it well

    When the user changes their password in active directory on the PC should it automatically sync/change the password for exchange on the IPAD or does he have to manually change it on the ipad each time he changes it on the PC to keep both the same

    Thanks for your help

    Rgds

    Tony

  5. #4
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    As far as I am aware passwords don't sync and must be manually changed. This is a security protection issue.

    Tim


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