What are my options for broken glass on my iPad?

We've had several Members with this problem. They have 'discovered' that it appears as though Apple has a 'once in a lifetime' completely unofficial 'replace it for free' policy. I stress it's completely unofficial and appears to be somewhat at the discretion of the Apple Store. So I would suggest you return your iPad to your Apple Store and, very humbly and politely, see what they suggest. Some Members didn't get lucky at their first attempt and had to - again very politely - ask to speak to the Manager and try to get them to take pity on you. Some Members too had to visit another store.

Let us know how you get on but, again, I'd just like to stress you have no 'rights' in this matter, it's a completely unofficial policy but, so far, we've yet to hear of a Member who's been refused a free replacement.

Tim

Originally Posted by Tim SPRACKLEN

We've had several Members with this problem. They have 'discovered' that it appears as though Apple has a 'once in a lifetime' completely unofficial 'replace it for free' policy. I stress it's completely unofficial and appears to be somewhat at the discretion of the Apple Store. So I would suggest you return your iPad to your Apple Store and, very humbly and politely, see what they suggest. Some Members didn't get lucky at their first attempt and had to - again very politely - ask to speak to the Manager and try to get them to take pity on you. Some Members too had to visit another store.

Let us know how you get on but, again, I'd just like to stress you have no 'rights' in this matter, it's a completely unofficial policy but, so far, we've yet to hear of a Member who's been refused a free replacement.

Tim

Thanks Tim

...dropped my ipad moving in the dorm today, tomorrow i'll go to my local ipad store(appointment already made) and put on my best sorry face (which won't be too hard, you can imagine what a sorry a... i am rig now) and see what they tell me, will keep you posted!

I have a friend who works at the Apple Store here, yes they do replace them, but they don't want it widely known and don't want people to just expect it. It's a courtesy. So be very nice.

Good Luck and, yes, please let us know how you get on.

Tim

...just as you suggested, i showed up at the apple store in my sunday clothes putting on my orphan annie face and just showed my shattered ipad to the genius when he asked me how he could help me today...he took one look at it, murmured 'cracked screen' under his breath, looked at how many days were left in my warranty (234 for the record) and told me apple would replace the ipad for free instead of charging me $344 to fix the screen...i ran out of the store with my new ipad before they changed their mind!

...now a thought has been haunting me ever since (two days ago): did apple actually give me a brand new ipad 2 or just a refurbished one? does it make any difference?...don't want to think too much about it but comments are welcome...

...from there i went directly to bestbuy and bought a hardcore case!

PS: good thing i had downloaded everything from my previous ipad last week so i didn't lose that either!

That's just great, you must have been so relieved. Plus the added bonus that you had backed up.

How do you back up stuff on an iPad?

Originally Posted by parfect2

How do you back up stuff on an iPad?

I second this