Hello iam new to this site I have a problems with downloading photos from e-mail to photos when i save image i go to the photos album it come up with a grey box with jpg written on it the problem has only just started occurring can anybody help me would be much appreciated

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

Thanks for replying Tim I have tried your suggestions but still having the same problem any more suggestions would much appreciated

Gray box? Hmm, a gray line surrounding the file name?

If so, and the line is dashed, tap on the file and let it download. Once the line is solid tap and hold until the popup menu appears. Choose Save, and it should go to the Photo's app, Saved Pictures album.

Or I'm out in left field and need more info to make a better guess.

Originally Posted by twerppoet

Gray box? Hmm, a gray line surrounding the file name?

If so, and the line is dashed, tap on the file and let it download. Once the line is solid tap and hold until the popup menu appears. Choose Save, and it should go to the Photo's app, Saved Pictures album.

Or I'm out in left field and need more info to make a better guess.

The grey box appears when I have downloaded from my e-mall into photo album when in the album a grey box appears with jpg on it and it does nothing

Originally Posted by liamwolves

The grey box appears when I have downloaded from my e-mall into photo album when in the album a grey box appears with jpg on it and it does nothing

A restart will fix this most of the time. Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

Try it more than once. We recently had another thread with the same problem. We never pinpointed the cause, but after one of several restarts while trouble shooting, the picture just started working.