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Cracked IPad 2

This is a discussion on Cracked IPad 2 within the iPad Help forums, part of the Apple iPad Discussions category; I have only had my IPad 2 for four days. I have NOT dropped it. On the third day it had a long crack from ...

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Thread: Cracked IPad 2

  1. #1
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    Cracked IPad 2

    I have only had my IPad 2 for four days. I have NOT dropped it. On the third day it had a long crack from top to bottom. It still worked so I did not worry too much, but planned to call Apple the next day. Later that night I was using an app and the the glass shattered. It is totally unusable. I called Apple and the lady on the phone basically told me it was impossible to crack on it's own and I must have dropped it. She also said that no one else had reported anything like that so it was impossible for the glass to be flawed. Thanks for calling me a liar Apple! I wonder if it may have been damaged in shipping and the crack just spread. I think Apple should fix it. I can't believe a company will not fix their product after only a few days of use. Any suggestions on how to get Apple to fix it?

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  3. #2
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    I would go into your local Apple store ~ without the attitude ~ and explain. They usually will replace for a one time courtesy.
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  4. #3
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    Sorry if I came off in my post as having an attitude. I was trying to communicate my shock at the response the Apple person gave me on the phone. If anyone had an attitude, it was her. Good advice though, I think I will try the store. It is an hour and a half away, but worth a try. thanks

  5. #4
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    No worries! I understand your frustration. Good luck! Let us know how it goes!
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  6. #5
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    I think the Apple store will take care of it.
    Be nice as more to gain with sugar.
    If no damage to the case, then no evidence of dropping.
    If no evidence of dropping and under warranty, cant see how Thayer won't honor it.
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  7. #6
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    I will try my best! Wish me luck. :-)

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    I really don't think you'll have any problem. Apple have been offering, as a courtesy, a one-time only replacement for iPads that were dropped, if there's not evidence of mistreatment. Since yours was clearly not dropped, then I think you can be certain of a replacement. As Marie said, be 'cool' and I'm sure everything will be OK. Should there by any chance be any problem, let us know.

    Tim

  9. #8
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    Thanks everyone! You all were correct. I called Apple tonight and they were very nice (as was I) and they are replacing the iPad as a one time courtesy. They said that it may have over heated while plugged in over night since I had the case closed. I plan to get a Zagg shield and an Otter case so this hopefully will not happen again. I looked online and there are a lot of people with a cracked iPad 2. Be careful everyone. Don't get it too hot or drop it. That seems to be the two reasons for cracking.

  10. #9
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    Good to hear.
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  11. #10
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    Quote Originally Posted by texasipadgal View Post
    They said that it may have over heated while plugged in over night since I had the case closed. I

    Once after I got mine, I closed the case while charging ~ I even took a thread out about it, I think. It got very hot! So I don't close it anymore.

    Good For You!
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