Hello I am new to this forum and would like to thank anyone in advance for looking at my post and I am hoping someone has an answer for me.
I have been using my ipad for my verizon email account using the web mail option through Safari. I never had any problem composing or replying to my mail. Two weeks ago I suddenly could no longer reply or compose mail.
When I try to reply or compose as I touch the area it just does a fast highlight and no keyboard pops up. The error message is as follows:
RichText should not be used with the TEXTAREA tag. See dijit._editor.RichText.docs
I called Verizon and they told me to call Apple. So I called tech support for Apple and he recommended that upgrade to current version which I did.
No luck still cannot use the reply or compose. I also cannot scroll down.
Is this a Verizon web design problem or a Safari problem?
Please help thanks
05-20-2011 06:48 PM
This is an Apple issue. It sounds like you got a tech at Apple that did not know what he/she was doing or at the end of their shift. Call Apple back make the tech stay on the phone with you until issue resolved. Of course you will need to have access to itunes so be prepared. If this was a Verizon issue you would not be able to do any data on you iPad. The only thing Verizon supplies to your ipad is a network connection.
I think you are misunderstanding
The op is accessing their mail via the Safari browser, not necessarily using Verizon network for the connection.
It could very well be both. I ran into a problem on another browser where the web page didn't recognize Safari correctly and had to switch that browser to Android 2.2 for it to work right.
It could very well be that an update to the Verizon site could have made it not be able to correctly render to Safari. You might try another browser that tricks the websites into seeing IE 8, Android 2.2, Mac OS , etc. Terra does it if memory serves and is free. If that works you know it's Verizon and can approach from that angle.
Have you tried setting your Verizon account in the stock email app? It's pretty easy
If you want to stick to browser method I suggest icab. It's not free but it's an amazing browser alternative to Safari
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Last edited by Mountainbikermark; 05-20-2011 at 08:31 PM.
Thanks to annperry8 for your response. I did work with Apple Tech and I do not think it is a "Apple" problem at this point.
Thanks to Mountainbikermark for your response. I did download the icab browser and I got it to work using the Android setting. I started to play around with the other settings Safari for iPad worked and then I don't know what the heck I did but now it is not working. I am going to bed and will play with it again tomorrow. I think it is a Verizon web page error but knowing how Verizon works I will not be able to talk to the developer of that site. (I worked for Verizon for 32 years so I do know how difficult it will be to get to the right person).
I will let update tomorrow. Thanks again
Did you find a solution for this problem? We just got an ipad and are having the same problem with Verizon webmail.
I am having the same problems on both ipad and iphone. And verizon is of no help.
One solution is to use two fingers to enable scrolling
I also tried Opera Mini on the iphone with no success.
It is a formating problem, maybe caused by lack of flash?
I still need a solution............neal
Just had a long chat with V tech support. "not my problem" is still the official position.
Anybody got a fix for this? I have to travel next week and i do not want to lug my pc along.......neal
Still need help!
Last edited by nealfg; 06-08-2011 at 01:45 PM.
I am now using m.verizon.com
Originally Posted by Ward
This allows me to reply and compose mail. It is a Verizon design problem.
Hope this works for you
I have been in contact with Verizon and it is a problem on their end. They have switched over to a new message center web site and that seems to be the problem. It is a design problem they must work out.
Originally Posted by annperry8
The mobile verizon web site does work with the ipad now. So using m.verizon.com has me able to reply and compose on my ipad.
Thank you for your input.
Try using the verizon mobile site m.verizon.com this is what I am using now on my ipad. At least I can now reply and compose email. Test it out and you will not have to lug that laptop
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