Folks,

My email program now fails every time I try to open it.
I opens for split second l but then closes immediately.
I tried deleting that email account and replacing it with
a new one, but the email icon still tries to load and
fails.

Can someone suggest a solution?

Thank you,

Everett

Restart the iPad by turning it off and back on.

iPad: Turning on/off and resetting

Thanks for the tip. I did try that but without success. It's as if the mail icon function is corrupted.
I don't know how to delete or replace the system related icons, which may be what's necessary.

Originally Posted by Everett

Thanks for the tip. I did try that but without success. It's as if the mail icon function is corrupted.
I don't know how to delete or replace the system related icons, which may be what's necessary.

'System functions' - such as Safari, Mail etc can't be deleted or replaced. Is this the only app that's affected?

Tim

Originally Posted by Tim SPRACKLEN

'System functions' - such as Safari, Mail etc can't be deleted or replaced. Is this the only app that's affected?

Tim

Hi Tim,

Yes, it is the only app affected.

Everett

Try removing and adding the account one more time. If that does not work you are probably going to have to restore the iPad. Or you can call Apple Support to see if they have a better solution.

I'm out of ideas.

Originally Posted by twerppoet

Try removing and adding the account one more time. If that does not work you are probably going to have to restore the iPad. Or you can call Apple Support to see if they have a better solution.

I'm out of ideas.

Thank you. I did try that to no avail. I was hoping to be able to just download a clean copy of
the Mail app or reload just the system to try to restore the mail. I'm on travel but I may
drop into my local Apple store when I get home. Maybe they can do something.

Originally Posted by Everett

Thank you. I did try that to no avail. I was hoping to be able to just download a clean copy of
the Mail app or reload just the system to try to restore the mail. I'm on travel but I may
drop into my local Apple store when I get home. Maybe they can do something.

Well, I seem to have fixed the problem. I ran the XSysinfo app with the "deep clean"
option on, added another email to the account (gmail), removed the offending email
account (4th time doing so), shut down the iPad completely, restarted the iPad,
and then added the email account that had the problem initially and it's now working!
I know this is convoluted and I don't know which part or parts of the above actions
fixed the problem, but it did. I hope this helps someone in the future.

Thank all of you for your help. I'll stay tuned on this site as I think it is a fine resource.

Best,

Everett

Originally Posted by Everett

Well, I seem to have fixed the problem. I ran the XSysinfo app with the "deep clean"
option on, added another email to the account (gmail), removed the offending email
account (4th time doing so), shut down the iPad completely, restarted the iPad,
and then added the email account that had the problem initially and it's now working!
I know this is convoluted and I don't know which part or parts of the above actions
fixed the problem, but it did. I hope this helps someone in the future.

Thank all of you for your help. I'll stay tuned on this site as I think it is a fine resource.

Best,

Everett

I spoke too soon...it is failing again....The mail program in my system must be corrupted.
I apologize for the misinformation......

Time to call Apple Support, perhaps. I would. They get payed to solve the tough ones.