Welcome to iPadForums.net Guest - Click Here to Register

iPad 1 exchange experiences

This is a discussion on iPad 1 exchange experiences within the iPad Help forums, part of the Apple iPad Discussions category; I bought my iPad 1 shortly after release (it will be a year in about 10 days, I believe). Anyway, it seems there is a ...

iPadForums.net is the original Apple iPad Forum! Registered Users do not see these ads. Please Register - It's Free!
+ Reply to Thread
Results 1 to 9 of 9
  1. #1
    iPad Master!
    Member #
    23686
    Join Date
    Dec 2010
    Location
    Philadelphia
    Posts
    272

    iPad 1 exchange experiences

    I bought my iPad 1 shortly after release (it will be a year in about 10 days, I believe). Anyway, it seems there is a pea-sized spot on my screen that is "brighter" than the rest of the screen. It's really only noticeable on white or grey backgrounds. You don't notice it right away, but after you do notice it, it drives you crazy, especially when reading "over" that area...

    Other than that, everything is completely fine (not a scratch on the device). Any chance I could get the unit exchanged at the Apple store?
    Last edited by SweetPoison; 04-12-2011 at 02:38 PM.

  2. Ads


  3. #2
    iPad Enthusiast
    Member #
    39127
    Liked
    4 times
    Join Date
    Mar 2011
    Location
    just outside of philly pa USA
    Posts
    346
    I would return it today it's still under one year so it's covered

  4. #3
    iPF Legend
    Member #
    27654
    Liked
    119 times
    Join Date
    Jan 2011
    Location
    Scotland
    Posts
    15,248
    Quote Originally Posted by jtrosky View Post
    I bought my iPad 1 shortly after release (it will be a year in about 10 days, I believe). Anyway, it seems there is a pea-sized spot on my screen that is "brighter" than the rest of the screen. It's really only noticeable on white or grey backgrounds. You don't notice it right away, but after you do notice it, it drives you crazy, especially when reading "over" that area...

    Other than that, everything is completely fine (not a scratch on the device). Any chance I could get the unit exchanged at the Apple store?
    Absolutely - they will exchange it without question. You might want to phone ahead, report a faulty screen, get a 'repair ticket' and wait until they have a replacement unit in stock.

    Tim
    Scotland

  5. #4
    iPad Master!
    Member #
    23686
    Join Date
    Dec 2010
    Location
    Philadelphia
    Posts
    272
    Thanks for the replies. Sometimes I feel like I'm being a perfectionist and that most people wouldn't even notice it or if they did, wouldn't be bothered by it. Just wasn't sure how "strict" the Apple exchange policy was.

  6. #5
    iPad Addict
    Member #
    37720
    Liked
    6 times
    Join Date
    Mar 2011
    Location
    Colonial Heights,Va
    Posts
    1,395
    From my experience they check for user damage, like water damage, chunks missing from the casing, etc and nothing stands out they are VERY liberal in their exchange policy

    Support Our Troops!!
    This post was Tapatalk approved. Sent from my Incpad

  7. #6
    iPad Master!
    Member #
    23686
    Join Date
    Dec 2010
    Location
    Philadelphia
    Posts
    272
    FYI - I took my iPad 1 to the Apple Store ONE DAY before the 1-year warranty expired and within 5 minutes, they could "see" the issue and were preparing to give me a replacement refurbished (I guess - it looks new to me?) unit!

    I was extremely impressed with the Apple "customer service" for such a small issue with only one day left on the warranty!

    Question though - I see refurbished iPad have a 1 year warranty, but I was told I now have a new 90-day warranty. I guess they don't want to warrant people forever, eh?

  8. #7
    iPad Fan!
    Member #
    45570
    Join Date
    Apr 2011
    Location
    dallas
    Posts
    8
    Hey jtrosky//
    lolzz... how could some one will give u another one year guarante,,, we the people never ever change.. wanna have everything done free
    Last edited by SweetPoison; 04-12-2011 at 02:44 PM. Reason: No external URLs please

  9. #8
    iPad Ninja
    Member #
    5787
    Liked
    22 times
    Join Date
    Jun 2010
    Location
    Location
    Posts
    2,282
    Probably due to the fact that the iPad1 is out of production and there won't be many refurbs left.

  10. #9
    iPad Master!
    Member #
    23686
    Join Date
    Dec 2010
    Location
    Philadelphia
    Posts
    272
    Quote Originally Posted by runkel123123
    Hey jtrosky//
    lolzz... how could some one will give u another one year guarante,,, we the people never ever change.. wanna have everything done free even a ipad repair..
    I think you mis-understood my point/question. I was certainly not complaining that I only got a 90-day warranty with my refurb unit! I'm happy that they even exchanged it at all to be honest! I was just curious which warranty was correct (90-day or 1-year) for a refurb?

    I guess the warranty length is different depending on how the owner came into possession of the reburb iPad (purchase or warranty-replacement).

    Again, just to be clear - I couldn't be happier with Apple support, the iPad in general or the 90-day warranty on the refurb!!!

    Thanks!


Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Similar Threads

  1. Replies: 0
    Last Post: 03-15-2011, 09:28 PM
  2. iPad dev with Flash, pointers, experiences HELP
    By terraform in forum iPad Development
    Replies: 4
    Last Post: 03-11-2011, 12:33 AM
  3. 4G experiences?
    By epb in forum iPad Carriers
    Replies: 48
    Last Post: 01-08-2011, 01:28 PM

Search tags for this page

1 to 1 exchange ipad
,

exchange refurbished ipad

,
ipad 1 for 1 exchange
,

ipad 1 to 1 exchange

,

ipad exchange policy

,
ipad exchange program
,

ipad one to one exchange

,
ipad warranty one to one exchange
Click on a term to search for related topics.