Good experience with the call back thing. They called on time, listened to what I had tried, said to bring it in for a check and repair/replacement. No script or repetitive attempts at the previously tried fixes. My daughter is taking it in Thursday so all should be good by the weekend.
Thumbs up to customer service so far.
Pleased to hear that the 'Customer Service' call went well. It can be very disappointing and frustrating when things don't work out. As you said in one of your previous posts "I just want this thing to work". Apple's QA (Quality Assurance) is second-to-none so problems are few and far between, but that doesn't help when you're the one experiencing the problems.
Let us know how it turns out - I hope you'll soon be back enjoying your iPad