Many thanks for your response. Appreciated. In fact I am OK with the process you described. My unhappiness comes from most of my files NOT being listed so I cannot move emails into them!! my main account is with MSN Hotmail and the ONLY files listed are In, Sent and Trash. But in my Hotmail account I have some more and they just plain do not show up. The general view seems to be that Microsoft would need to be encouraged to help on this and that seems a forlorn hope!!