Hi All,

If I receive mails with large attachments, especially PDF en ppt they won't open.
First there is an arrow in the icon, can click on it (if I hold it normally I get THE question where to open it with but not with these files) , it starts to download but after finishing it still has the arrow.

It's only with files larger than 1 Mb but not always. It looks as if it has to do with the content.
Opening on Windows is fine. It is quite irritating because I receive my work mail on THE iPAD and, in these cases, still has to startup my laptop ( and that takes ages....)

Any suggestions?

Thanks,

Wijbrand

what are you using to open the file? i find goodreader to be the most capable at opening files.

i have goodreader, docs to go and Readdle but THE point is that It doesn't go to THE point that it can open the attachment.
For word there should come an icon with à W in it, for ppt à P but it stays an arrow.

Funny thing is that à college of mine can open the file on his IPAD.
Don't understand what there can be configured with mail. We checked the mail setting within settings.

I'm lost ...

Have you tried using dropbox?

Originally Posted by peacock

Hi All,

If I receive mails with large attachments, especially PDF en ppt they won't open.
First there is an arrow in the icon, can click on it (if I hold it normally I get THE question where to open it with but not with these files) , it starts to download but after finishing it still has the arrow.

It's only with files larger than 1 Mb but not always. It looks as if it has to do with the content.
Opening on Windows is fine. It is quite irritating because I receive my work mail on THE iPAD and, in these cases, still has to startup my laptop ( and that takes ages....)

Any suggestions?

Thanks,

Wijbrand

Hi, Wijbrand -

What happens to me is that the e-mail (and its attachment) doesn't actually download to the iPad until you "ask" it to. So, I think you need to do a two-step process for your e-mails:

1) Select the attachment as normal. As in, press on the arrow. If you look closely, you should see it downloading the attachment.

2) After it's done, press the attachment again. Now, you should get an option to "Open In..."

Or, at least that's what I experience on big attachments... I use Google Mail if that makes any difference.

Hope that helps.

Marilyn

Hi Marilyn,

I did try that. It does start to download but after finishing (i mean the counter Goes to the Mb size of the file) it still gives the arrow. With smaller files it gives the W or P but here only the arrow.
Also , by holding the arrow, the question with what to open, doesn't come.
there is also THE option (at the bottom of THE mail) to download the attachment with à seperate bullet. If I do this THE mail sort of crashes. After "restarting" it has no messages and has to download them All from THE server.

Regards,

Wijbrand

Originally Posted by j0yful

Have you tried using dropbox?

I don't think you understand THE issue? Or is it that I'm not clear?

To put attachments on dropbox you first have to be able to download them.....

Originally Posted by peacock

Originally Posted by j0yful

Have you tried using dropbox?

I don't think you understand THE issue? Or is it that I'm not clear?

To put attachments on dropbox you first have to be able to download them.....

Instead of mailing yourself the file, you could use DropBox on the computer to sync the file to their server. Then you can use the DropBox app on the iPad to download and OpenWith.

Sorry, but you've got me stumped. I've never experienced this issue. If possible - maybe a qick trip to the experts at the Apple store?

Sorry I couldn't help.

Marilyn

Originally Posted by peacock

I don't think you understand THE issue? Or is it that I'm not clear?

To put attachments on dropbox you first have to be able to download them.....

understand it pretty well, as marilyn said we didnt experience an issue like yours. if you could put the files in dropbox using pc. you can access those files , download them directly to docstogo and goodreader.

or you could reset all mail settings.