I need a lawyer!
This is a discussion on I need a lawyer! within the iPad Help forums, part of the Apple iPad Discussions category; Firstly, Linux is open source, if you bought it you got ripped off. Secondly, as soon as someone writes a build of Linux and compatible ...
Firstly, Linux is open source, if you bought it you got ripped off. Secondly, as soon as someone writes a build of Linux and compatible hardware drivers for the iPad you could do just that.
Why are you complaining that something doesn't exist?
I also can't install Windows on my ps3....does that mean it's broken?
12-30-2010 12:02 PM
iPF Super Guru
While I agree that it would only cost Apple a couple of pennies (literally!) to put in a CD with the iPad User Guide on it, I don't understand the Home Depot analogy. Apple is also an American company and just like your iPad, the paint sprayer from Home Depot is also made in China!
Originally Posted by ipadrobert
One does not get a cd or DVD with any consumer computer so what is the point
Technically not pruchasing Linux, purchasing support and/or specific tools in a distro (e.g. [ame="http://www.amazon.com/Red-Hat-Linux-9-0-Personal/dp/B00008QODZ/ref=sr_1_1?s=software&ie=UTF8&qid=1293742467&sr=1-1"]Amazon.com: Red Hat Linux 9.0 Personal: Software[/ame] ).
Originally Posted by gentlefury
Windows? Yes it does. But then Windows has been broken since 1.0 .
Originally Posted by gentlefury
Quote Apple are so used to doing things their way that they forget who are the new people that they are marketing to. Apple spent a lot of money to lure me and people like me to the product. I believe that they dropped the ball on support. End quote
I totally do not agree millions are users are new to apple and the iPad and or iPhones and iPods. Further more on the instructions if you care to read them apple lists all details for web sites world wide including the web site for phone numbers support.
It is listed under "apple technical support numbers" on the last page. What you fail to Understand is that majority of users never have to call Apple for support because the products just work. I have suppled, and supported Apple products to both business and home users since 1984.
One reason I sold my business 3 years ago was because the need for any support dropped by 60% because users had no problems with the hardware or software. When they did have an issue if I was unable to resolve the problem within 10 minutes i would have been surprised. I would then direct the user to an Apple service centre and or website for support . The only time I ever had to give out the number for Apple' support was if the user had no Internet access.
You only have to look at the sheer numbers of I products purchased world wide as stated in my previous post to understand that no company and I mean no company could handle millions of calls for support if the product was that bad. In Apple's case it is the reverse the percentage of support calls is very small.
I am talking about apple os and apple hardware not third party hardware or non Apple applications.
Apple provides free phone support for at least 30 days. Further more the apple stores provide support one on one for free.
It is your opinion that Apple dropped the bundle on support yet the information you needed was right there in the instructions. Maybe you don't like reading instructions I don't know
The fact that one needs to go to a web site or have access to a computer with Internet is common place in the IT world to obtain support regardless of what product you purchase.
Last edited by col.bris; 12-30-2010 at 04:30 PM.
Originally Posted by col.bris
Well said, Colin. Apple has been very helpful when I needed it. I was on the phone with them over an hour just recently. I found that support and number in iTunes. I have never owned an Apple toy before, but I think their customer service on the phone and at the store is awesome!
ONE MORE THING
If Apple has "dropped the ball on support" can some one please explain the following report regarding customer satisfaction which included the iPad as of September this year
The American Customer Satisfaction Index (ASCI) today released new data on the personal computer industry, showing consumers awarding Apple the highest scores for the seventh straight year with a record satisfaction score of 86. Nearly all other computer manufacturers came in with scores of 77, with HP's Compaq brand bringing up the rear with a 74.
CNBC spoke with ASCI about the survey and learned that, while customers continue to like Apple's products and retail store experience, much of Apple's two-point gain from last year's results appears to be driven by the inclusion of the iPad, Apple's highest-scoring product, in the numbers.
I called David VanAmburg, managing director of ACSI, to get a sense for what's behind the scores. He told me Apple's overall score was up slightly because people like its computers and the retail support experience - but he also mentioned that the numbers included the iPad for the first time.
He told me that the iPad, even at this early stage, pulled up Apple's overall numbers - which makes it the highest-scoring product Apple has, and therefore the highest-scoring product ACSI has ever tracked.
Apple has always been the best support I've ever dealt with...you know when you actually call them or go to a store.
They haven't started their telepathic customer support yet...but if any company will eventually have that apple will probably be first.
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