Extremely well put MattIM!!! I have never owned a Mac of any kind and these Apple products that I own have been the easiest and most reliable computer related products I have EVER owned. I will be purchasing at least one Mac this year. I set up a MacBook Air for a friend the day after Christmas and it took less than 5 minutes.
In my industry as well, the second you get someone spouting off about getting a lawyer, I stop everything and pull my associate and inform the customer that if they wish to purchase from me that they will now have to go through my lawyer. It always stops them in their tracks.
All of this for something so simple!