My app icon is showing 3 "free" updates available for keynote, pages, and numbers.....when I try and install, the wrong user id shows up (our IT director who had set up the ipad for me) and therefore my password does not work. I have gone to "settings" and "store" and signed out and back in. It shows up correctly as my account. I am able to d/l other apps without a problem.....it is only the updates to the apps above that are the problem....any suggestions?

I would sync them then d/l the updated versions on your pc then sync.

You'll still need the original purchaser's id to update.

Originally Posted by BrennB

You'll still need the original purchaser's id to update.

Brenn...I have his id, but not his password....can you explain.....

Well the apps were installed by his IT so the updates are linked to his account. Just take the iPad to him and do the update so he can input his password..

With out his password you cannot upgrade it is that simple if you cannot obtain his password then you have no option other than to purchase the apps your self.

Yeah, since he said it was his IT director I figured it was a work option so he should be able to have IT set the updates as they come

Originally Posted by BrennB

Yeah, since he said it was his IT director I figured it was a work option so he should be able to have IT set the updates as they come

Gotcha...thx (to Col.Bris too!)

Ok...I think I still need help..and maybe need to clarify...I have an apple ID and password and it allows me to purchase apps-no problem-accept for the 3 apps (keynotes, pages and numbers) that show there are updates available...when I try and update that is the only time the other id appears that is not mine and asks for a password. I have tried synching with itunes, signing in and out etc....when I got to settings on the ipad it shows me as the person signed in for the id. I had one thought and that was to delete the 3 apps and reinstall..anything else to try?

Originally Posted by Bajanjack

Ok...I think I still need help..and maybe need to clarify...I have an apple ID and password and it allows me to purchase apps-no problem-accept for the 3 apps (keynotes, pages and numbers) that show there are updates available...when I try and update that is the only time the other id appears that is not mine and asks for a password. I have tried synching with itunes, signing in and out etc....when I got to settings on the ipad it shows me as the person signed in for the id. I had one thought and that was to delete the 3 apps and reinstall..anything else to try?

Well of course I screwed up....I was able to delete the 3 apps noted above...when I went to reinstall, thinking that would solve the id log in problem, I discovered I have to pay for them.....any way to recover the apps I deleted without paying?