Are you having a problem where your iPad keeps asking you for a password? If you haven’t set up a passcode for your iPad but it keeps asking you for the iTunes password or sometimes exchange or any other email account password. This issue commonly occurs after an app download or update was interrupted, keeping the iPad from fully downloading the latest version of the app, and it is usually easy to solve.

First: Reboot Required

The first troubleshooting step with most problems is to reboot the iPad. Not only can this solve the problem, but it will flush the memory and make sure we are working on a clean slate. You can reboot the iPad by holding down the Sleep/Wake button at the top of the iPad for several seconds. This will prompt you to slide a button to power down, and then you can simply hold down the same button to restart the iPad.

Look for ‘Waiting’ Apps

If the problem persists, the iPad will probably prompt you to log in as soon as you get back to the home screen. Our next step is to scroll through the pages and look inside of folders for an app with the word “Waiting” below it. This is an app that is caught in the middle of a download.

Once you find an app stuck on the download, you can safely log in to iTunes the next time you are prompted. This will finish the download and should solve the problem.

Reset Your iTunes Store Login



In addition to a stuck download, the problem can also be caused by problems with your iTunes store login. To correct these, you’ll simply need to log out of the iTunes store and log in again.

You can log out of your account by going into settings and choosing Store from the left-side menu. On the store page, simply touch where it says “Apple ID:” followed by your iTunes Account email address. This will give you the option to Sign Out. Once signed out, you can choose to sign back in and the problem should be solved.

Still Having Problems?

If the problem does persist, it may be time to take a more aggressive approach. Some issues cannot be solved through simple troubleshooting, but almost every problem except those caused by hardware issues can be solved by wiping your iPad and then restoring it from a backup.

Colin, Administrator