iTunes has been hi jacked

It's been a long time since I've done much with Windows and I don't have a machine to check myself, so I would be a poor choice to try and walk you through setting up a new Windows User account. Besides, it won't fix your current problems, or at least it's very unlikely it would. It was about keeping it from happening again.

I have no idea why your iTunes library would duplicate. iTunes can only point to one at a time. Without seeing what is going on, I can't even guess at anything else to try.

Regardless of what you do, your app purchases and iTunes credit are associated with your iTunes account, not your computer. Nothing you do to the computer will affect them (other than not letting you view them properly). To be certain that your important apps are still available for download, go to the the App Store on your iPad and check out the Purchased tab. Anything showing there can be downloaded again.

The same goes for any music, books, TV shows, or Movies you've purchased from Apple.


I have no idea why your iTunes library would duplicate. iTunes can only point to one at a time.


Give contacting iTunes Support a try. I don't know if they can help with this kind of problem, but it is worth a shot. The worst they can do is nothing. Or they could point you at Apple's iPad Support which will cost money if you are not on Applecare, but it's not like you have to go there.

Good luck, and I'm sorry I haven't been of more help.

Hi again.

Don't apologize, you have helped me by pointing me and letting me bounce ideas of you. I appreciate that.

Now to continue the saga. I have found instructions as how to create another library on a windows PC, but I will put that on the back burner for now as I have an anomaly I would like your ideas or suggestion on. I will ask my "new library" question at a later date.

When I try for a 'manual' Sync, I am presented with an info box stating that "The iPad 'Janos's iPad' is synced to another iTunes library. An iPad can only sync with....etc., as you said.

I am then given a choice, "Erase and Sync" or "Transfer Purchases" There is also a choice here "not to show this box again".

When I close this advice box without taking any action and then I look to the top of the page and in the 'information box' I see the spinning bar telling me the program is syncing. It also shows "Syncing Janos's iPad (steps 2 of 5 and then completing all 5, all the time showing what is being synced)

So what is going on, any ideas?

Now back to the "do not show again" tick box. If I tick this, the depressing message should not appear, but the question to ask is, is that box supplying useful information or just a nagging annoyance seeing the program appears to be Syncing none the less? I am very tempted to tick this box and see what happens after which I could try to load one of my .avi movies onto the iPad and see what happens. A suck it and see approach. :-)

The sad part, (or is it the glad part), is that when I go to my account/profile page at iTunes everything is in order and all my downloads and credits are listed there.

What are your views, anything to add?

Regards

The Transfer Purchases option is the one you want. It will copy any iStore content that is on on the iPad but not in the iTunes library. Besides that, it associates the iPad with the iTunes library. Once done, you should not get that dialog again.

It's puzzling that you're seeing it sync even when canceling. It almost sounds like iTunes is seeing your device twice, once as authorized and once as not. Doing the following may make it go away, or not.

Try going into iTunes Preferences, the Devices tab and turning off automatic syncing. This will prevent iTunes from trying to sync as soon as the iPad is plugged in. That will give you a chance to do the Transfer Purchases option.

If you do not see Transfer Purchases as an option in the dialog box you can force it. Right click on your iPad under the Devices list in the left column and choose Transfer Purchases. If you are using the newer iTunes 11, you may need to turn on the Side Bar on from the View menu first.

If everything starts working and you'd like the automatic syncing again, just go back into the preferences and uncheck the box.

Hi again.

Every thing that you have stated I have already tried or implemented over the past 3 days :-(
I do not have auto syncing implemented, this was one of the very first things I did after installing iTunes, this is a lesson I learned with my PDA some while back.

I think I may have also confused you when I talked about the syncing process. The syncing is not taking effect, not until I click the small sync button on the bottom right of screen where sometimes the "revert" button appears.

I conducted a small experiment. I managed to load 2 of my .avi movies onto the iPad. I also moved the icons around the on-screen iPad display, from one screen to an other after which I clicked the "apply" button. The iPad went straight into the syncing mode followed by a "backup", and a few seconds later I watched the selected icon disappear from one panel and re-appear on the other. No error message appeared.

So it looks at this stage that the delinquent 'unable to syc' message appearing after the 'Transfer and delete'/Transfer Purchases may (in my case) be a bug. Following that line of thinking I am now more inclined to tick the "don't display this message again" tick box appearing on the delinquent information panel.

Regards

Hmm, ok. It doesn't sound right, but if it is working for you then that's all that matters.

Out of curiosity, are you running the new iTunes 11, or an older version?

Hi there.

No, I am using the earlier 10. 7.0.21 version. I like the left column selection window for ease of use.

If I may ask another question concerning syncing (assuming all is working correctly). I have a 3 some syncing setup consisting on the PC, iPad and iPhone. When iTunes is loaded up on the PC and either of the iOS devices are connected, when the APPs tab is clicked the window that open up contains the listed/installed icons/APPs

In the right side list there are tick boxes next to the icons, these I believe are ticked for syncing. If that is the case then here is my question.

It is obvious the not ALL apps need to be synced the same on both devices, ie. I do not need for example "pages" APP on both devices, only onto the iPad.

I will make an assumption here and ask your response. Using the "Pages" APP as an example, if I unstick the box for that APP whilst the iPhone is connected and the sync goes through, ONLY the iPad is synced when it get connected? The next time the iPhone is connected, it is not synced because the check box is still unticked. Is this correct?

Incidentally, I found where those crappy songs were hiding, they are hiding on-my-iPad under the music icon. Hopefully I can now do something about that.

Regards

Quote:

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Originally Posted by Janset

Hi there.

No, I am using the earlier 10. 7.0.21 version. I like the left column selection window for ease of use.

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The side bar can be turned back on in iTunes 11, if that makes a difference.

Quote:

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If I may ask another question concerning syncing (assuming all is working correctly). I have a 3 some syncing setup consisting on the PC, iPad and iPhone. When iTunes is loaded up on the PC and either of the iOS devices are connected, when the APPs tab is clicked the window that open up contains the listed/installed icons/APPs

In the right side list there are tick boxes next to the icons, these I believe are ticked for syncing. If that is the case then here is my question.

It is obvious the not ALL apps need to be synced the same on both devices, ie. I do not need for example "pages" APP on both devices, only onto the iPad.

I will make an assumption here and ask your response. Using the "Pages" APP as an example, if I unstick the box for that APP whilst the iPhone is connected and the sync goes through, ONLY the iPad is synced when it get connected? The next time the iPhone is connected, it is not synced because the check box is still unticked. Is this correct?

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That is pretty much correct. iTunes will maintain a separate list of apps that will sync for each device. Occasionally when a new app is synced back from a device to iTunes, it will get synced to the second device later. Simply deleting this directly from the iPad will un-tick the sync box next time around.

Devices and iTunes may also automatically download new apps after they are purchased on another device/computer. You turn this on/off in Settings > Store on the device and Preferences > Store in iTunes.

Quote:

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Incidentally, I found where those crappy songs were hiding, they are hiding on-my-iPad under the music icon. Hopefully I can now do something about that.

Regards

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Music is your iTunes music player app. Any music that gets synced from iTunes will show up there. iTunes on the iPad is only the store.

Hi there.

Thanks for the information. I am quietly confidant that with your help we may have licked the problem as I have had no melt downs or any serious threats presented, considering that I have been giving the iPhone and iPad a serious caning over the past 24 hours by alternating the two devices on the PC and connected to iTunes, syncing and re-syncing.

I am in the process of removing most of those crappy songs from both iOS devices (and the PC), but I am making hard work of it. I delete and bin a song on the iPhone and sync with the PC, when the iPad is connected and synced, it re-appears again. I bin it from the iPad using the PC, sync the two, when I re-connect the iPhone it is there again. I have had limited success with removal, but I put that down to dumb luck.

I have had a look at the vers 11 of iTunes, which is installed on my other (duplicate removable HD) but I can not readily see how moving to that vers would benefit me, unless of cause you can convince me or I am forced to go to that vers. At the present time in my life, I only use iTunes as a vehicle to transfer apps, movies that I have ripped, and updates between all devices. Any songs that I may wish to upload to either iOS devices would come from my PC.

Regards

I suggest you turn off song syncing for both devices, then sync so all songs are removed. Then delete the unwanted songs off iTunes on the computer. Now go back and turn on song syncing for each device, select what you want synced on that device, and sync.

See. Reduce the copies to one place. Clean up the one place. Redistribute.


It won't hurt to wait for a couple more bug splatting versions of iTunes 11 before taking the plunge. Not that there appears to be much wrong with it now. I like the new version. Other's not so much.

I did have to do some library cleanup after switching, but that's mostly because I had a lot of older DRM (copy protected) iTunes files. iTunes decided to show, and let me download, all the newer non-DRM version alongside the old, making for a massive number of duplicates in my library.

Once I figured out what was happening I just deleted all the older files then spent the next several days downloading the new ones whenever I was at the computer.

I call it a blessing in disguise, since my iTunes library is now 100% DRM free; which means even if Apple goes out of business Dec 21 {and we'll wonder how the Mayan's knew} I'll still be able to use all my music.

Hi there.

Was it not Paul Keating who said "life was not meant to be easy". :-)

I am sorry, but I do not understand this line: "See. Reduce the copies to one place. Clean up the one place. Redistribute". Is that an built in instruction in iTunes or and instruction found on this forum, if so, where do i find it?

Regards