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iTunes has been hi jacked

This is a discussion on iTunes has been hi jacked within the iPad General Discussions forums, part of the Apple iPad Discussions category; Hi all. I am in dire need of assistance please. First off, I do not know which forum to place this problem with as it ...

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Thread: iTunes has been hi jacked

  1. #1
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    Unhappy iTunes has been hi jacked

    Hi all.

    I am in dire need of assistance please. First off, I do not know which forum to place this problem with as it covers iPhone, iPad and iTunes on my windows 7 Ultimate PC.

    This morning I connected my iPhone 3GS to the computer and started iTunes, and all went well. I downloaded an App from iTunes and subsequently from within that App I downloaded 3 ring tones. The program was "RingtonesFree".

    While the 3 ringtone downloads did appear in the File Sharing window of iTunes Apps section, I could not get them to be recognized by the iPhone nor could I transfer them to the Tones folder where I have 3 other (old) ringtones that work perfectly.

    During the cause of trying to get the tones to work I closed iTunes for some reason or other but when I reconnected the iPhone and started iTunes, everything from about midway up the iTunes screen (in the Apps page), including the Apps listing and the small thumbnail pictures of my iPhone displaying all the loaded icons appeared "milked" out. That is, the screen appeared as if a pale white film was placed over it.

    None of these icons responded at all. The lower half, icons could be clicked on but they did nothing. Now it gets worse.

    As I clicked down on all the headings in the left window of iTunes, when I clicked on music, I found 128 songs that I did not install by me.

    To add insult to injury, I had about $32 and some cents credit with iTunes, that too had disappeared and is no longer displayed.

    When I clicked on movies, there was a 85 minute movie that, again I know nothing about.

    The only clue that I can give here is that some time before I purchased my iPad and iPhone, my daughter used my computer to back up her iPhone for some reason. All the stuff that I have discovered today is her rubbish and is the same stuff that I had to remove from my PC when I created an account for myself. Removing her from my computer gave me a lot of problems, but eventually somehow I got her off my PC before I created an account for my self.

    My account with iTunes for my iPhone and iPad has worked seamlessly for about 6 months until now.

    How can I get my account back and my $32 of credit that I still have with iTunes?

    I really hope someone can come up with an answer. :-(

    Regards
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.

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  3. #2
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    Hi all.

    Additional information I have since discovered.

    When I back out completely from iTunes and then log back in with my password, on the left side of the welcome page there are a number of small print links. The top one is "Account". When clicked on on this, all my details come up and show correctly, included my $32 credit.

    While exploring those 'quick links' I am able to open various other links and it would appear that all my purchase history is there also including the icons of my purchased/downloaded Apps.

    Now the only problem is, how do I get iTunes to read the information listed/shown there into displaying in iTunes when opened from the desktop instead of showing my daughters rubbish?

    Regards
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.

  4. #3
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    So your daughter's stuff is there and yours is not, am I right?

    It sounds like she changed the location of the iTunes library so as to keep from overwriting your stuff; but I can't be certain.

    Call her, ask her what she did. I don't want to give advice that might make things worse before I know what's going on.

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    Hi there.

    I think I may have found the problem, although it has not yet been fixed. That will be in a couple of days.

    I have a set up on my PC whereby I have my C drive mounted in a removable cradle and I also happen to have a duplicate C drive that is only about 3 weeks behind. Now when I boot to this "duplicate" C drive all is well and works as it should. When I re-insert the delinquent drive the same problem re-presents it's self. This indicates that the problem lays with the actual program on the delinquent drive.

    This is what I think may have caused the problem.

    A few days ago I made an partition resizing on the delinquent drive increasing it by about 50 Gig. The process went smoothly, or so I thought. During the DOS process there are 3 progress bars. The bottom progress bar deplicts the over all progress and the other 2 depict some other functions.

    After what seemed like forever, the over-all progress bar showed 100% completed, "BUT" the other 2 bars only went to 99% and then then froze there. I waited 4 hours to see if they would complete but no joy. I then rebooted the PC and all appeared to be working......I now discover this problem.

    Here I will go out on a limb and surmise that during the re-partitioning that iTunes program got corrupted and picked up fragments of the old removed (daughters) iTunes program. Like it has been said many times before all through the internet, simple deleting/uninstalling programs does not necessarily delete data. And there hangs the tail.

    What I will be doing is Ghosting the good "Working" C drive and over writing the corrupted one within the next few days, that hopefully will fix the problem.

    But first I want to try something upon what I would like an answer please.

    Before I re-Ghost I would like to try something, and that is to uninstall iTunes and then re-install it again and see if that fixes the problem, but first I need to know something about "authorizing this computer". Do I need to "unauthorise" the PC before uninstalling and then "re-authorise" the PC upon re-installation of the program?

    Regards
    Last edited by Janset; 12-11-2012 at 05:47 PM.
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.

  6. #5
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    It's probably the library, not the program that is corrupted. These links may help determine that.

    iTunes: What are the iTunes library files?

    Where are my iTunes files located?

    As an experiment you could copy the library from the good drive to the bad drive (but don't overwrite), then point iTunes at the copy from Preferences, the Advanced Tab.

    This is non-destructive. All you have to do if it does not work is point it back at the original file.

    It should work well, if you have things set up to import and organize your music (also found in the Advanced tab). If you have things set up to leave imported music in the original folders you would probably have to re-import those folders again. If everything was bought through the iTunes Store this is a non-issue.
    Last edited by twerppoet; 12-11-2012 at 06:37 PM.

  7. #6
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    Hi there.

    I will give your suggestion a go later to-day, time permitting. Thanks for the suggestion. I do not have anything set up to import or organise, mine is only the default settings.

    Regards
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.

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    Good luck. I hope you find out, and correct, the problem.

    Please let us know what happens, whatever.

  9. #8
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    Hi twerppoet.

    Finally fixed....I hope! You were right, it was a Library issue, it was not an iTunes problem but a user problem.

    Those links you sent me were useful although they did give me considerable reading as they had a number of links which I had to check out.

    To effect a fix. The first thing I found was that I had about a half a dozen library entries, including finding one (and other files) on my slave drive, how they got there is anyones guess. (My daughter certainly did a number on me with this one). The annoying part of it all was the fact that there was no way for me to ascertain as to who was the owner of that library. The dates were of no use as I do not know what date my daughter installed iTunes nor when I effected my installation.

    After testing all these libraries I found that I had a number of times almost got it right, right up until it came to Syncing only to have the top half of the panel 'milked- out' or to be told that I was trying to sync to another library to which I was not authorised. Authorising my computer was of no help.

    When I did manage to sync, I found that I had lost most of my Apps icons necessitating a download of my purchased Apps from iTunes again, or I had gained a bundle of songs that I had not purchased (my daughter as a crapy taste in music).

    By now I was so frustrated that I took the plunge and decided to un-install and re-install, but the same problems presented.

    Again I uninstalled iTunes, but this time I did a manual search for iTunes files and folders on the PC before re-installing, only to find that while I had uninstalled iTunes, and the program was no longer present in the windows program "add/remove" section (via Control panel) or in the programs menu, I still found iTunes files and folders in the Windows Root Directory, (default location) .

    These I removed manually. I then actively tracked down any and all iTunes related files and folders I could find using Window Search function and deleting from there. Most items I could remove, the odd one refused to be deleted.

    I then re-installed iTunes, downloaded all my purchased Apps and FINALLY managed to have a successful Sync. The next step was to sync my iPhone. This too went smoothy....Whoo Hoo!

    So now I am a happy camper again, but with a resolution. If my daughter goes anywhere near my computer, I will rip her arms off and beat her to death with the soggy ends. :-)

    Thanks for you guidance.

    Regard
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.

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    I'm glad you got it fixed. A corrupted library can be a major problem. Fortunately it's fairly easy to start over again, since almost all your iTunes content is re-downloadable. I shudder to think of doing this myself, with over 18GB of songs and that again in other files, but it is doable.

    As for your daughter, the easiest thing to do (if you decide ripping her arms off is too extreme) is to create a second user account for her on the computer. It might mean some minor inconvenience for you, since you'd need to start logging into and out of your computer instead of just turning it on (assuming you are not already practicing this highly recommended security feature); but, it means anything she does in iTunes would be limited to the separate iTunes library that would get created in her own file space.

    It would also keep her out of your email or anything else you might consider private, or just don't want tinkered with.
    tlbaker and KevinJS like this.

  11. #10
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    Well mon ami, it looks like this rooster crowed too soon.

    It worked perfectly last night but it was up to it's old tricks again this morning. I found all my movies were gone (ones I had ripped to .avi's,) and some of my installed apps that I seen not to be able to find when I try for a for refresh download of APPS from iTunes.

    And then.... Again those crappy songs. They are going to be the death of me! Where are these crappy things actually stored, are they being download from iTunes also?

    I checked the iTunes in the Windows root directory again and found only 2 library files, one from yesterday and the other for today. I tried both, both behaved the same.

    When I attempt a sync I get 2 advice boxes, to copy and delete or just to transfer (words to that effect). I tried both but no joy. If it is at al possible then I would say that my account has merged with my daughters creating a hybrid.

    You mentioned creating a new profile/identity or some such. This may be my salvation, but I do not know how to go about it. Would you be able to walk me though it?

    What really presents a very concerned question is, If I do that, will I still be able to access all my purchased APPS, in particular I am concerned over my Hema Navigational program about $150 or there abouts, and what will happen to my $32 iTunes credit?

    Regard
    May the "Farce" be with you!

    iPad 2, Vers 7.1 (11D167), 3G + Wi-Fi, 64 Gig.


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