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Using guided access feature

This is a discussion on Using guided access feature within the iPad General Discussions forums, part of the Apple iPad Discussions category; i tried to use the guided access feature and i tried to switch off the touch button. since then I canīt access the touch screen ...

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Thread: Using guided access feature

  1. #1
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    Using guided access feature

    i tried to use the guided access feature and i tried to switch off the touch button. since then I canīt access the touch screen and it says above the screen to triple click the home button to exit the guide access but every time I triple click the home button nothing happens still i can't go back to normal function whenever I tap the screen and even my assistive touch won't work when I tap it. please need help!

    answers please how can i exit from the guided access.

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    Quote Originally Posted by iamikhael
    i tried to use the guided access feature and i tried to switch off the touch button. since then I canīt access the touch screen and it says above the screen to triple click the home button to exit the guide access but every time I triple click the home button nothing happens still i can't go back to normal function whenever I tap the screen and even my assistive touch won't work when I tap it. please need help!

    answers please how can i exit from the guided access.
    Go to Settings>General>Accessibility>Guided access. You should see a slider button to turn the feature on and off.

    Attachment 25962



    Attachment 25963



    Attachment 25964



    Attachment 25965Move the button to off and you should notice that Guided Access is now turned off.
    scifan57, iPad Forums Moderator
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    Quote Originally Posted by iamikhael View Post
    i tried to use the guided access feature and i tried to switch off the touch button. since then I canīt access the touch screen and it says above the screen to triple click the home button to exit the guide access but every time I triple click the home button nothing happens still i can't go back to normal function whenever I tap the screen and even my assistive touch won't work when I tap it. please need help!

    answers please how can i exit from the guided access.
    iamikhael, did you ever get your problem solved? Here is another post on guided access: Using "Guided Access".
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    still canīt find a way, everytime i triple click the home button to exit, my passcode did not appear. It was still stucked on the app screen. Before I started the guided access I tried to disable (slide off) the touch blocking the whole part of the screen. Thatīs why im not able to access all parts of the screen. but the problem is when I do the triple click home button exit, it still stucked, i canĻt exit. what im going to do please help me with this one.
    Last edited by iamikhael; 09-26-2012 at 08:16 AM.

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    Hi what you need to do is hold your home button and lock button at the same time and this should turn the device off and then you just turn it back on. I've had the same problem with my iPad 3. Hope this helps!!

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    Quote Originally Posted by alien98 View Post
    Hi what you need to do is hold your home button and lock button at the same time and this should turn the device off and then you just turn it back on. I've had the same problem with my iPad 3. Hope this helps!!


    alien98, I have tried what you have just said and still cannot enter my passcode.

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    You need to hold the home and power buttons for about 25-30 seconds. This will reboot the iPad in the event that you can't get the triple tap to work. In this case, you will not be asked for the password. Your iPad will restart.

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    I was having the same problem just few minutes ago.
    My nieces and little nephew were hassling me because they wanted to play, so I decided to put Tom & Jerry for them on the iPad (iPad 3) and I locked it with guided access.
    when they brought the iPad back, i tired the triple click and it didn't help, not even holding the home button for half an hour.
    The only thing what really works is, to hold ur home button and the turn off button at the top for few seconds, maybe 5 or 10 and ur iPad will reboot.

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    Quote Originally Posted by KevinJS
    You need to hold the home and power buttons for about 25-30 seconds. This will reboot the iPad in the event that you can't get the triple tap to work. In this case, you will not be asked for the password. Your iPad will restart.

    Sent from my iPhone using iPF
    I didn't notice that you just said the same
    Sorry!

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