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Anybody did an exchange at Best Buy? Nervous...

This is a discussion on Anybody did an exchange at Best Buy? Nervous... within the iPad General Discussions forums, part of the Apple iPad Discussions category; I bought mine at Best Buy 2 days ago... The backlight leak on the right-hand (and left) sides are a pain in the *** to ...

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  1. #1
    iPad Fan!
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    Anybody did an exchange at Best Buy? Nervous...

    I bought mine at Best Buy 2 days ago... The backlight leak on the right-hand (and left) sides are a pain in the *** to me. Not acceptable, I realize most units will have SOME light leakage, but this is more on the "real bad" spectrum. Plus there's a red dead pixel.

    So anyways I'm nervous and apprehensive about going there for an exchange - all I want is another 64GB iPad, same model - but from my past experiences BB has been not so kind with returns/exchanges.

    If you dealt with a replacement unit @ BB, how did it go?

    Thanks, I'd appreciate the input.

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  3. #2
    iPF Super Guru
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    You should have absolutely no reason to be nervous or aprehensive about going back to a store with a defective product. They need to make it good and exchange your iPad with no questions asked. My advice would be to go in and ask for the store manager right off the bat. You don't want to deal with some "associate" who may not be empowered to make the exchange and will most likely have to get it approved by the manager anyway so you might as well bypass that step.

    Be assertive. Show some backbone. You have rights as a consumer. Don't let the big box store walk all over you!

  4. #3
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    I have returned items to Best Buy with no problems. I simply went to the customer service desk.

  5. #4
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    BB has always been good to me regarding exchanges. Sounds like your complaint is legit, you should have no problem. Start out friendly and nice, only turn into a monster if you have to!

    Let us know how it turns out....
    Bremen Cole
    iPad 1st Gen 16G

  6. #5
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    be careful when you buy thing

    you should pay more attention when you buy something.

  7. #6
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    Quote Originally Posted by tianyaguke View Post
    you should pay more attention when you buy something.
    Pay attention to a dead pixel and faulty backlighting when the thing is sealed and in the box? ye, good one.

  8. #7
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    Quote Originally Posted by tianyaguke View Post
    you should pay more attention when you buy something.
    I'll pay attention to the cheap counterfeit illegal Gucci knockoffs that you advertise in your sig, OK?

    Edit: Good move pulling that link!
    Last edited by figmo10; 07-08-2010 at 10:55 AM.

  9. #8
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    You have a good reason for return and in my experience with BB if there was a problem with something they sold they were more than happy to return/exchange.

  10. #9
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    Quote Originally Posted by figmo10 View Post
    Quote Originally Posted by tianyaguke View Post
    you should pay more attention when you buy something.
    I'll pay attention to the cheap counterfeit illegal Gucci knockoffs that you advertise in your sig, OK?
    Hey thanks for pointing that out

    Removed, and warned...

  11. #10
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    Anytime!


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