So yesterday my iPad 1st gen 16 wifi stop responding to a the apple cable charging or syncing, very odd. So I made my appointment for today at 10 am. I went explained how out of no where it dosent want to respond and the genius looked at didnt know why it wouldn't work and told me because it's been over the year warranty I'd have to pay 99 for a bat replacement!
I explained to him how this was my second 1st gen iPad, my first I dropped got some dead pixels and I and to pay 350 for a refurb one, and I had brought it back before cause the bat was acting weird IMO but they said it was fine.
So after telling them that they waived the fee even tho I was past the 1 year. The whole point is as much as I love android apple with there apple stores have the best customer service hands down. Every company should take a bit from apple a deploy stores with the same idea