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Why doesn't Apple allow trial versions in the App Store?

This is a discussion on Why doesn't Apple allow trial versions in the App Store? within the iPad General Discussions forums, part of the Apple iPad Discussions category; This subject may very well have been brought up many a time before, but, it is a curious question for me. There are a number ...

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  1. #1
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    Why doesn't Apple allow trial versions in the App Store?

    This subject may very well have been brought up many a time before, but, it is a curious question for me.

    There are a number of Apps that I might be inclined to try IF I had the opportunity to "try before I buy".

    It does not seem like a reasonable restriction. It certainly seems to me that alot of others may feel the same way I do.

    Any thoughts from others?

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  3. #2
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    Quote Originally Posted by glen4cindy View Post
    This subject may very well have been brought up many a time before, but, it is a curious question for me.

    There are a number of Apps that I might be inclined to try IF I had the opportunity to "try before I buy".

    It does not seem like a reasonable restriction. It certainly seems to me that alot of others may feel the same way I do.

    Any thoughts from others?
    Several app developers do put 'lite' versions of their software in the App Store - but this is down to the app developer and not in any way restricted by Apple.

    By the way, if you purchase an app that you subsequently don't like or if it doesn't meet your expectations, you can always get a refund; call the Apple Support line with the transaction reference (from your iTunes invoice), explain the problem and you'll be given a 'no questions asked' refund as a credit to your iTunes account. Many members have done this and we've yet to receive a report of any request for a refund even being questioned, let alone refused.

    If you're cynical - like me - you might note that, when Apple gives a refund, they keep their 'cut' of the original transaction and the developer has to fully refund the cost of the app to the purchaser.

    Tim

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    That's business for you and maybe the dev should have made it better? But yes, Tim's right, I've had to get refunds 2 or 3 times due to duplicate downloads and got my money every time. Apple are good like that.

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  5. #4
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    Quote Originally Posted by Tim SPRACKLEN

    Several app developers do put 'lite' versions of their software in the App Store - but this is down to the app developer and not in any way restricted by Apple.

    By the way, if you purchase an app that you subsequently don't like or if it doesn't meet your expectations, you can always get a refund; call the Apple Support line with the transaction reference (from your iTunes invoice), explain the problem and you'll be given a 'no questions asked' refund as a credit to your iTunes account. Many members have done this and we've yet to receive a report of any request for a refund even being questioned, let alone refused.

    If you're cynical - like me - you might note that, when Apple gives a refund, they keep their 'cut' of the original transaction and the developer has to fully refund the cost of the app to the purchaser.

    Tim
    That reminds of the complications AOL used to put up to make it more difficult to stop being charged for service. Apple app refund procedure is usuary and unethical because it is obstructive. Should be straightforward and simple to do online.

  6. #5
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    That's one thing I liked about Android Market, you could try app for up to 15 minutes and if you didn't like it get full refund automatically.

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    Quote Originally Posted by bho View Post
    That's one thing I liked about Android Market, you could try app for up to 15 minutes and if you didn't like it get full refund automatically.
    I heard that is not the case any more ~ could be wrong though ~
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  8. #7
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    Quote Originally Posted by glen4cindy View Post
    This subject may very well have been brought up many a time before, but, it is a curious question for me.
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    Sweet Poison, the market changed the refund policy to a 15 minute window for paid apps but once you try the app if you don't like it you simply go back into the market, my apps, tap refund, the email shows up with the refunded amount in about a minute.
    Many developers state in their description they still honor the 24 hour window and if you don't want it in under 24 hours just email them and the refund is sent. Heck most of my paid apps don't even show as paid for about an hour or 2 and some showed in the email when I asked for a refund that my card was never charged because they wait 24 hours to charge.


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    I think it is great that they would give refunds for that, I never knew they could do that. I wish that they did however have lite versions of every app because there are some good ones that I would like to buy but would regret it if I hated it.

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    Quote Originally Posted by HerbalTBag View Post
    I think it is great that they would give refunds for that, I never knew they could do that. I wish that they did however have lite versions of every app because there are some good ones that I would like to buy but would regret it if I hated it.
    I agree completely on both formats.
    Probably 80% or more of my paid Android apps are because it had a lite or trial version. My PowerAmp app on my phone had a 2 week full usage trial but I'd settle for a day.
    I don't trust most reviews because they are very imprecise

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  11. #10
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    Quote Originally Posted by SweetPoison View Post
    Quote Originally Posted by bho View Post
    That's one thing I liked about Android Market, you could try app for up to 15 minutes and if you didn't like it get full refund automatically.
    I heard that is not the case any more ~ could be wrong though ~
    It's still very much the case. Used to be 24 hours, but they reduced it to 15 minutes.


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