Apple was going above and beyond typical customer service by replacing iPads for free; many people have benefited from that. Now Apple seems to be pulling back and charging a fraction of retail price to replace them; that's still above and beyond for customer service. What other electronics company will sell you a new replacement at a fraction of retail price for damage caused by the owner?
If you buy a car and total it, do you think the dealership will sell you a replacement for a fraction of what you paid for the first one?
The iPad screen is made of glass. If you drop it and it survives, you're lucky. If not, how is that Apple's fault? News flash: Glass is fragile.
I know it sucks to drop and smash a relatively new gadget. I dropped my iPhone 4. Apple replaced it. It was totally unnecessary for them to do that, and if they had charged me a fraction of retail price for a new one, I still would've considered it good service.
I don't work for Apple. I just have reasonable expectations of customer service.
I did buy a new ipad2 running ios5,when it can jailbreak?Originally Posted by AppleNut
"Jailbreaking" is not the same as "breaking."
I think we all have a case again Apple, there is nothing on the Apple that say the glass front may break! I will have to contact my lawyer now... LOL
Will that be one of those glass actions?Originally Posted by iFrog
I think so... I have my lawyer looking into it right now. If can only get him to focus in the job.