Originally Posted by kryptykk

Originally Posted by pdmike

Originally Posted by pricej636

Go to iTunes store, from the top menu go to Store, View Account, Purchase History, Find the purchase for that amount and click on the little grey arrow to the left of that line. It should show you ALL the purchases for that charge. It will even show you the free apps that you downloaded during that period.

OK - problem partially solved. By following your gray-arrow suggestion, I was able to narrow it down to one app: "Bakery Story." It seems that iTunes charged me $89.99 for this supposedly "free" app.

I am contacting Visa, disputing the charge, and requesting that I be given a fraud credit in the amount of the charge. I will also be contacing iTunes.

I would just contact Apple, as they were the ones that charged you. You will be able to get your money back directly from them.

I would if I could. Any suggestions on how to "contact Apple"?

I don't suppose there is a phone number where I can talk to a human, is there . . . ?

Originally Posted by pdmike

Originally Posted by kryptykk

Originally Posted by pdmike

OK - problem partially solved. By following your gray-arrow suggestion, I was able to narrow it down to one app: "Bakery Story." It seems that iTunes charged me $89.99 for this supposedly "free" app.

I am contacting Visa, disputing the charge, and requesting that I be given a fraud credit in the amount of the charge. I will also be contacing iTunes.

I would just contact Apple, as they were the ones that charged you. You will be able to get your money back directly from them.

I would if I could. Any suggestions on how to "contact Apple"?

I don't suppose there is a phone number where I can talk to a human, is there . . . ?

Yeah, that's the only problem I had.. had to send an email, they had it fixed in 2 days.

About 6 months ago, 9 x $199 was fraudulently billed by iTunes to by credit card. I got the money back (a month later).

It was the bank that notified me that there was a problem and the bank that refunded the money. I didn't correspond with iTunes at all.

I now only leave my credit card with iTunes for a few minutes while making a purchase. I simply don't trust their security.

Originally Posted by pdmike

Originally Posted by pricej636

Go to iTunes store, from the top menu go to Store, View Account, Purchase History, Find the purchase for that amount and click on the little grey arrow to the left of that line. It should show you ALL the purchases for that charge. It will even show you the free apps that you downloaded during that period.

OK - problem partially solved. By following your gray-arrow suggestion, I was able to narrow it down to one app: "Bakery Story." It seems that iTunes charged me $89.99 for this supposedly "free" app.

I am contacting Visa, disputing the charge, and requesting that I be given a fraud credit in the amount of the charge. I will also be contacing iTunes.

Do you have kids? Bakery Story is one of those free apps that allows in-game purchases to get extra goodies or speed things up. Those costs can add up quickly and children often don't realize they're charging to the account. Smurf's Village is another one that has gotten a lot of attention in the press as kids run up $1000 or more in charges to their parent's iTunes account.

Publisher greed: Little girl amasses $1,400 iPhone bill playing ‘Smurf’s Village’

My solution to avoid iTunes fraud (and problems like the above) is to use a virtual credit card with a $20 limit on it. Bank of America and a few other banks offer this service. My max liability is $20. When that $20 is exhausted through legit purchases, I just add another one with a $20 limit.

Originally Posted by Bob Coxner

Originally Posted by pdmike

Originally Posted by pricej636

Go to iTunes store, from the top menu go to Store, View Account, Purchase History, Find the purchase for that amount and click on the little grey arrow to the left of that line. It should show you ALL the purchases for that charge. It will even show you the free apps that you downloaded during that period.

OK - problem partially solved. By following your gray-arrow suggestion, I was able to narrow it down to one app: "Bakery Story." It seems that iTunes charged me $89.99 for this supposedly "free" app.

I am contacting Visa, disputing the charge, and requesting that I be given a fraud credit in the amount of the charge. I will also be contacing iTunes.

Do you have kids? Bakery Story is one of those free apps that allows in-game purchases to get extra goodies or speed things up. Those costs can add up quickly and children often don't realize they're charging to the account. Smurf's Village is another one that has gotten a lot of attention in the press as kids run up $1000 or more in charges to their parent's iTunes account.

Publisher greed: Little girl amasses $1,400 iPhone bill playing ‘Smurf’s Village’

My solution to avoid iTunes fraud (and problems like the above) is to use a virtual credit card with a $20 limit on it. Bank of America and a few other banks offer this service. My max liability is $20. When that $20 is exhausted through legit purchases, I just add another one with a $20 limit.

Well, I did the same thing as the little children - I guess I purchased some "gems" to "help play the game better" totally without knowing that hard bucks were being charged for the purchase. Don't ask me how that happened - I certainly never did it knowingly. Eighty nine bucks in order to play some video game a little better? I don't think so.

I was able to talk to a human at Apple. She got iTunes on another line. Problem fixed. My credit card will be credited next month for the full amount of the charge (which I had already paid before discovering what was going on).

What a scam. How do they allow something like this to go on?

Usually when they find an app is doing garbage like this, they will pull it or make restrictions on buying the add-ons. I have to wonder if these programs are part of the reason for the crack down on in-app purchases. It would allow more control from Apple over such frauds.

Originally Posted by pdmike

Originally Posted by Bob Coxner

Originally Posted by pdmike

OK - problem partially solved. By following your gray-arrow suggestion, I was able to narrow it down to one app: "Bakery Story." It seems that iTunes charged me $89.99 for this supposedly "free" app.

I am contacting Visa, disputing the charge, and requesting that I be given a fraud credit in the amount of the charge. I will also be contacing iTunes.

Do you have kids? Bakery Story is one of those free apps that allows in-game purchases to get extra goodies or speed things up. Those costs can add up quickly and children often don't realize they're charging to the account. Smurf's Village is another one that has gotten a lot of attention in the press as kids run up $1000 or more in charges to their parent's iTunes account.

Publisher greed: Little girl amasses $1,400 iPhone bill playing ‘Smurf’s Village’

My solution to avoid iTunes fraud (and problems like the above) is to use a virtual credit card with a $20 limit on it. Bank of America and a few other banks offer this service. My max liability is $20. When that $20 is exhausted through legit purchases, I just add another one with a $20 limit.

Well, I did the same thing as the little children - I guess I purchased some "gems" to "help play the game better" totally without knowing that hard bucks were being charged for the purchase. Don't ask me how that happened - I certainly never did it knowingly. Eighty nine bucks in order to play some video game a little better? I don't think so.

I was able to talk to a human at Apple. She got iTunes on another line. Problem fixed. My credit card will be credited next month for the full amount of the charge (which I had already paid before discovering what was going on).

What a scam. How do they allow something like this to go on?

Glad to hear you got it figured out. Also glad to hear iTunes is willing to credit your card back. They like to credit you back by giving iTunes store credit. So they trick you into thinking they are refunding your money, when in reality you are just giving it back to them. Ive had them do this to me a few times.

Originally Posted by pricej636

Originally Posted by pdmike

Originally Posted by Bob Coxner

Do you have kids? Bakery Story is one of those free apps that allows in-game purchases to get extra goodies or speed things up. Those costs can add up quickly and children often don't realize they're charging to the account. Smurf's Village is another one that has gotten a lot of attention in the press as kids run up $1000 or more in charges to their parent's iTunes account.

Publisher greed: Little girl amasses $1,400 iPhone bill playing ‘Smurf’s Village’

My solution to avoid iTunes fraud (and problems like the above) is to use a virtual credit card with a $20 limit on it. Bank of America and a few other banks offer this service. My max liability is $20. When that $20 is exhausted through legit purchases, I just add another one with a $20 limit.

Well, I did the same thing as the little children - I guess I purchased some "gems" to "help play the game better" totally without knowing that hard bucks were being charged for the purchase. Don't ask me how that happened - I certainly never did it knowingly. Eighty nine bucks in order to play some video game a little better? I don't think so.

I was able to talk to a human at Apple. She got iTunes on another line. Problem fixed. My credit card will be credited next month for the full amount of the charge (which I had already paid before discovering what was going on).

What a scam. How do they allow something like this to go on?

Glad to hear you got it figured out. Also glad to hear iTunes is willing to credit your card back. They like to credit you back by giving iTunes store credit. So they trick you into thinking they are refunding your money, when in reality you are just giving it back to them. Ive had them do this to me a few times.

At the end of the day yesterday, I checked my iTunes account, and it contains an entry which specifically mentions a credit being applied to my credit card, so I think I will be OK.

I can't figure out why Apple hasn't come to the fore on this in app purchases scam, and simply refused to provide apps that indulge in this kind of theft.

Originally Posted by pdmike

At the end of the day yesterday, I checked my iTunes account, and it contains an entry which specifically mentions a credit being applied to my credit card, so I think I will be OK.

I can't figure out why Apple hasn't come to the fore on this in app purchases scam, and simply refused to provide apps that indulge in this kind of theft.

To every parent, I need your help...
Hi! I am also a father who was a victim of the app Zoo Story and accidentally purchased a $100++ worth of gems... Well, my son was the one playing the game... I was so disappointed how such an apple iPad victimizes young kids and even adults for them to earn such amount just to play better in that game. Well, I e-mailed Apple Support with this matter but until now they have not given me a reply... May I humbly ask for your help on now you got the attention of ITunes support. I mean step by step. I will highly appreciate your help.
-TJ

Originally Posted by nosuel_tj98

Originally Posted by pdmike

At the end of the day yesterday, I checked my iTunes account, and it contains an entry which specifically mentions a credit being applied to my credit card, so I think I will be OK.

I can't figure out why Apple hasn't come to the fore on this in app purchases scam, and simply refused to provide apps that indulge in this kind of theft.

To every parent, I need your help...
Hi! I am also a father who was a victim of the app Zoo Story and accidentally purchased a $100++ worth of gems... Well, my son was the one playing the game... I was so disappointed how such an apple iPad victimizes young kids and even adults for them to earn such amount just to play better in that game. Well, I e-mailed Apple Support with this matter but until now they have not given me a reply... May I humbly ask for your help on now you got the attention of ITunes support. I mean step by step. I will highly appreciate your help.
-TJ

I would call ('phone) the Apple Support line and quote the transaction reference number from your iTunes invoice. They will credit the sum to your iTunes account. Many of our Members have got refunds this way and I've not heard of a Member yet who has been refused a refund.

To prevent this happening in future you need to go to 'Settings', 'General', 'Restrictions', 'In App purchases' -> 'Off' and that will prevent any further in-app purchases.

Let us know how you get on.

Tim