Hello
I ve bought a brand new sealed ipad in my last trip in the US and i was really glad that i did so.

i plugged the ipad in my mac book pro(after having updated it to meet the specs for ipad) and the ipad is in recovery mode(as it is supposed to be) and nothing is happening(usb cable icon facing the i tunes icon)

Summary, the ipad isnt recognized at all. i restarted both pieces, but they can not see each other. Itunes has the latest update (9.1)

I ve tried eveything, different usb ports, restarts, reinstall itunes, use different computer, reset ipad but the ipad still the same-CAN NOT SET IT UP-

usually that would take 2 sec, just plug it and i tunes will come up automatically

On the other side, every time i plug the ipad with the charger it starts with the apple icon on the middle of the screen, the the recovery mode and does one ping(which means that power goes in)

I am really in a bad mood and i feel that i did everything

Can anyone advise please?is it dead?

Would appreciate any thoughts- here in the uk apple stores can not support-they keep saying item is not released, and sorry we are not trained to solve problems.

Many thanks

If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.

Originally Posted by gentlefury

If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.

i have made some pictures

1st: my mac book specs
2nd: itunes latest version

3rd: ready to plug into mac book
4th: plug ipad to mac book
5th: opening ipad(apple icon in the centre)
6th: ipad on recovery mode
7th: no reaction in my mac book-doesnt do anything(it should have started automatically itunes)

Will send remaining 2 pic in a separate post(5 pic max)

Originally Posted by gentlefury

If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.

Last 2 pic

Any help??i am so badly desperate to set it up-have spent hoursss with no luck

thanks

What does iTunes look like tho?

Originally Posted by gentlefury

What does iTunes look like tho?

Itunes doesn't open at all gentlefury(left column does has at all devices (usually when i plugged my iphone a devices category comes up and below iphone)

and if i open it then a screen shot is here

Do yoou have any idea what is happening?i am loosing my patience and i want to cry

1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The ipad will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia

Originally Posted by col.bris

1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The phone will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia

Should work the same as iPhone.

I am on my iPhone as computer being used by family. One reason of many why I can't wait for ipad so it's hard doing support lol The iPhone and ipad share same is OS so above should work This is how I have fixed several iPhones hope it does the job col down under
Apple support specialist

Originally Posted by col.bris

1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The ipad will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia

Colin

I have done as you said

Nothingggggg-step 4 from your guidelines doesnt follow-until step 3 everything was ok but the ipad now has the itunes+arrow+cable screen constantly.....

and you mentioned as well unsuccesful recover?why is that?bought it brand new and i just plugged it to set it up for the first time-

i am loosing my mind as well