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Returning the iPad

This is a discussion on Returning the iPad within the iPad General Discussions forums, part of the Apple iPad Discussions category; Glad to see you are back with your iPad. Great support also from the. Team...

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  1. #21
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    Glad to see you are back with your iPad. Great support also from the. Team
    Cheers Colin,
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  3. #22
    iPad Fan
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    Quote Originally Posted by hookbill View Post
    Well, I got the refurb and it looks as good as new. I'm pleased.

    I did notice however a slight nick in the one I'm returning and it's right by the volume rocker. It's kind of hard to see but it's there. I hope they don't say I caused this, because that will cost me 500.00.

    I missed the part where it said sync books and music, but that's ok. I really don't need the music on my iPad and if I do I have an app that will grab it from my mac and play the files for me.
    Don't sweat the nick. You're fine. I can assure you. And it's interesting. As much as people ***** about Apple (not you, hook), the simple fact is that they are outstanding at customer service and backing their products. I have yet to find fault with their business practices on those points. In fact, I wish more companies would learn from them.

  4. #23
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    warranty

    I had a nightmare with my ipad. It died and I spent hours on the phone to apple and it still would not restore or charge. They said to take it in to an apple store for a swap so they made me the appointment. I drove 60 miles to the store, they looked and said they would swap but had none in stock, they said they will be a few days so 60 miles back home.

    Called them 2 days later and just asked if they had any Ipad 32 gig wifi's in stock, the answer was yes lots and lots. Then I told them I would come and collect as they need to replace mine.......... then they said that I could not as these were retail and my replacment was not in. I was not happy and asked for the manager who tried to tell me the same.

    I insisted on them giving me a new one from the retail stock, after some moaning he did agree. So another 120 miles round trip.

    Cost to me was over 70 in travel and phone calls. I am really cheesed off and am thinking of writing a letter and asking for free ext warrenty to repay me. They could have told me they had none in stock in the fisrt place.

  5. #24
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    You can ask for the extended warranty as much as you want, but I'll place odds on whether you get it. Sorry, but that's the reality. Sorry you had such problems. Unfortunately issues are always going to pop up out of the norm. There's no way around it.


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