Yes hook take it direct they will replace it best way mate. Sorry you had an issues
Like everyone else said Hook, the Apple refurbs are a totally different beast. Whenever I look at ordering computers, iPods, anything bigger from Apple, I ALWAYS look at the refurbs first. The quality is top notch. You will NOT tell it isn't brand new. And hte refurbs they sell have full warranties, just like new. Plus, if there are updates in hardware, things like that, you'll actually be better off since the refurb will have that installed. You'll be great.
Hook, check out the one on one at the Apple store. When I purchased my MBP, I purchased a one year contract for $100. I can schedule a one hour appointment at any Apple store and a Apple Expert will work with me on any issue or question that I may have.
I see how the iPad automatically backs up when syncing, but apparently ist doesn't back up your music and books. It says that you need to back this up to a CD. Whoa, I have way too much stuff for a CD.
And another thing I find odd is under books it only has one book listed, "Winnie the Pooh." I never bought Winnie the Pooh I bought Lightning by Dean Koontz yet I don't see it listed under books. How do I back up music and books to iTunes and why doesn't my book show up?
I still don't know why Winnie the Pooh is listed as a book but I did discover that since the book I am concerned about is in my Kindle app that when the apps are restored I'll see the book too.
Did you check the settings to music and books?
All of your music and books are on your computer so there is no need to back them up. All of your "stuff" is under your home folder under Music | iTunes | iTunes Music, even your books. "Winnie the Pooh" is a freebie that everyone got automatically. You will have to re-sync all of your music and books after you get your new/replacement iPad.
As far as your Kindle stuff, all you have to do is start the Kindle app on your new/replacement iPad with your Amazon account and you will have access to your Kindle library. You will probably(?) have to re-download whatever books you want from your Amazon library to your iPad, but you already own them so there is no charge for this.
Clear as mud, eh?
I concur on what all have said about Apple refurbs. I would go far as to say they are likely better. They have been personally looked over and checked out by Apple. The new units are rolling off the line as fast as possible and do not get that kind of care and attention.
Well, I got the refurb and it looks as good as new. I'm pleased.
I did notice however a slight nick in the one I'm returning and it's right by the volume rocker. It's kind of hard to see but it's there. I hope they don't say I caused this, because that will cost me 500.00.
I missed the part where it said sync books and music, but that's ok. I really don't need the music on my iPad and if I do I have an app that will grab it from my mac and play the files for me.